Amber Dorese' Summons
North,MD
Summary
I am a highly motivated young adult seeking to change my career from Mail Carrier to a Customer Sales/Representative.
I am a highly motivated young adult seeking to change my career from Mail Carrier to a Customer Sales/Representative. My current career has built my experience in providing maximum satisfaction with my customer service and environmental service skills. In addition to my exceptional customer service skills, I'm also acknowledgeable for being resourceful, adaptable, and self-directed with the ability to handle even the most challenging situations as a result of well-developed communication skills and organizational capabilities. I would appreciate an interview to discuss the ways in which I could assist you with accomplishing your goals. I can be reached via email at ambersummons613@yahoo.com or mobile at 410-553-7331 concerning any questions that you may have, and to arrange a meeting. Of course, you may contact me directly at any time. Thank you for your consideration.
Overview
12
12
years of professional experience
Work History
Customer Service/Sales Associate
The Home Depot
02.2024 - 05.2024
- Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
- These associates learn about products using our tools, and provide information to customers in order to sell an entire project
- Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments
- Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe
- Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers
Warehouse Operator
Medline Industries LP
08.2023 - 01.2024
- Catalogues, records, and organizes materials received at the warehouse; Arrange materials for order assembly
- Fulfills worksheets or tickets for customers by reading production schedules, order forms and requisitions
- Locates and gathers products for to move and distribute to production workers, assembly line, or to shipping areas
- Assembles, builds, wraps, sorts, and transports customer orders
- Operates hand truck, cart, doilies, forklift, order-picker, and walkie to transport items
- Maintain a clean and safe work area
Mail Carrier
United States Postal Service
07.2019 - 07.2023
- Delivers letters, documents, and parcels to businesses and homes
- Travels planned routes on foot or by truck
- Collects outgoing mail along route, and when necessary, collects money for postage due
- Sorts mail, including packages, according to delivery sequence
- Loads sacks and boxes filled with mail onto and off mail truck
- Maintains logs to monitor delivery rates and vehicle maintenance scheduling
- Obtains signatures on registered, insured, and certified mail
- Sells stamps, money orders, and other postal products to customers along route, particularly on rural routes
- Communicates with dispatcher and modifies route according to instructions when needed
- Answers questions about USPS or company policies from customers along routes
- Provides change-of-address cards and other postal forms
- Operates postal equipment
Sales Associate
Target
03.2015 - 11.2016
- Ensuring high levels of customer satisfaction through excellent sales service
- Assessing customer's needs and providing assistance and information on product features
- Welcoming customers to the store and answering their queries
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customer's needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- "Go the extra mile" to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross-sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g
- Planning marketing activities, changing the store's design)
Retail Sales Associate
CVS
04.2015 - 03.2016
- Bending, minor lifting
- Standing on foot for long periods of time prove usual for the average workday
- Cashiers may assist sales
- Stock staffs in completing daily tasks
- Light housekeeping when needed
Retail Sales Associate
Sam's Club
10.2012 - 12.2013
- Maintaining a clean, safe environment, assuring availability of supplies
- Maintain customer records, using automated systems
- Assist customers by providing information and resolving their complaints
- Sanitized floors, surfaces, windows, and furniture
- Select or assist customers in selecting products based on customer needs, product specifications, regulations, and applicable
- Highly skilled in cleaning of resident's rooms and other facility areas
- Able to comply with a demanding time schedule
- Strong willingness to perform additional duties per requirements
- In-depth knowledge of maintaining a positive physical and psychosocial environment for the resident, visitors, and employees
- Able to operate different types of cleaning equipment
- Stock shelves, and mark prices on shelves and items
- Maintain sanitation, health, and safety standards in work areas
Education
GED -
01.2016
Associates of Science -
BCCC Dundalk
01.2016
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
References
References upon request.
Awards
- Volunteered as a housekeeper at the Ronald McDonald House of Charities.
- Completed comprehensive training in housekeeping.
- Volunteered at the Kingsville Fire Department- Harford County.
- Became a trainer within three months of working at Target Corp.
- Consistently exceeded daily sale targets, along with the monthly sales goal of 275/315.
Timeline
Customer Service/Sales Associate
The Home Depot
02.2024 - 05.2024
Warehouse Operator
Medline Industries LP
08.2023 - 01.2024
Mail Carrier
United States Postal Service
07.2019 - 07.2023
Retail Sales Associate
CVS
04.2015 - 03.2016
Sales Associate
Target
03.2015 - 11.2016
Retail Sales Associate
Sam's Club
10.2012 - 12.2013
Associates of Science -
BCCC Dundalk