Amber Dotson
San Marcos,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist/Patient Scheduling Coordinator
Cole Pediatric Therapy
03.2022 - Current
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Contributed to an welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
Medical Receptionist
Southeast Nursing And Rehab
04.2021 - 02.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Bachelor of Science - Mass Communication
Texas State University
San Marcos, TX12.2022
Skills
- Clerical Support
- Bookkeeping
- Data Entry
- Scheduling
- Office Management
- Office Administration
Timeline
Receptionist/Patient Scheduling Coordinator
Cole Pediatric Therapy
03.2022 - Current
Medical Receptionist
Southeast Nursing And Rehab
04.2021 - 02.2022
Bachelor of Science - Mass Communication
Texas State University
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