Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Amber Dovidio

Amber Dovidio

Sales Manager
Phoenix,AZ

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue and improving buying experience. Consistently recognized for sales performance and excellence in customer service.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

National Sales Manager

Salus Medical LLC
02.2018 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Met with vendors to keep up to date on new products, changes in the industry and learn about the products being sold and how to upsell additional items.
  • Trained and developed exceptional sales leaders.
  • Directed effective training, development and retention of sales staff to maximize team performance.
  • Cold called on leads to grow my book of business.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Store Manager

Turkey Hill Minit Markets
10.2003 - 01.2018
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised guests at front counter, answering questions regarding products.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Approved regular payroll submissions for employees.

Education

GED -

Eastern Lebanon County School
Myerstown, PA

Skills

  • New business acquisition
  • Recruitment and selection
  • Market penetration
  • Product sales
  • Staff recruiting
  • Goal setting
  • Sales strategies
  • Account retention
  • Sales training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

National Sales Manager

Salus Medical LLC
02.2018 - Current

Store Manager

Turkey Hill Minit Markets
10.2003 - 01.2018

GED -

Eastern Lebanon County School

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Amber DovidioSales Manager