Amber Irons
Dallas
Summary
Detail-oriented Auto Claims Adjuster with a proven track record in evaluating claims, investigating liability, and reviewing repair estimates for compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Germania Insurance
Brenham
01.2018 - 01.2026
- Evaluated auto claims to determine coverage and liability issues.
- Reviewed repair estimates for accuracy and compliance with company standards.
- Communicated effectively with repair shops regarding claim status and approvals.
- Investigated claims by interviewing involved parties and collecting evidence.
- Documented all claim activities in the company's claims management system.
- Collaborated with policyholders to gather necessary claim documentation.
- Determined liability based on facts gathered from investigations.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Processed Personal Liability and Farm Mutual Claims
- Bodily injury claims low impact
Auto Claims Adjuster
Affirmative Insurance
dallas
01.2014 - 01.2018
- Evaluated auto claims to determine coverage and liability issues.
- Reviewed repair estimates for accuracy and compliance with company standards.
- Investigated claims by interviewing involved parties and collecting evidence.
- Determined liability based on facts gathered from investigations.
Manager
PLS Loan Store
Garland
01.2010 - 01.2014
- Managed daily operations to ensure efficient loan processing and customer service.
- Trained staff on loan procedures and customer interaction techniques.
- Oversaw compliance with regulatory requirements and company policies.
- Developed training materials for new employees on operational processes.
- Analyzed customer feedback to improve service delivery and client satisfaction.
- Coordinated with team members to streamline workflow and reduce processing times.
- Facilitated team meetings to discuss performance and operational challenges.
Education
Bachelor of Science - Business
TWU
Denton, TX06-2020
Skills
- Evaluating claims
- Claims investigation
- Liability assessment
- Repair estimate review
- Claims management system
- Customer relationship management
Certification
Licensed in all states
References
References available upon request.
Timeline
Auto Claims Adjuster
Germania Insurance
01.2018 - 01.2026
Auto Claims Adjuster
Affirmative Insurance
01.2014 - 01.2018
Manager
PLS Loan Store
01.2010 - 01.2014
Bachelor of Science - Business
TWU