Amber Drayton
Charlotte ,NC
Summary
Dynamic and detail-oriented professional with diverse experience across multiple industries, bringing a proven ability in scheduling management and data verification to drive accuracy and efficiency. Skilled at prioritizing tasks and maintaining organization in fast-paced environments, ensuring seamless operations. Experienced in managing office communications, calendars, and records while delivering high-quality administrative support. Recognized for strong multitasking, problem-solving, and communication skills that contribute to improved workflows and positive team outcomes.
Overview
14
14
years of professional experience
Work History
Orthodontic Assistant
Greenberg Dental And Orthodontics
01.2022 - Current
- Streamlined inventory management process, ensuring availability of necessary treatment supplies without overstocking.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
Secretary
Terminix Pest Control
02.2019 - 12.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Sales Associate
Super Beauty World
06.2012 - 02.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Patient Care Assistant
Kimas Therapy
06.2012 - 01.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
High School Diploma -
Terry Sanford
Fayetteville, NC06-2015
Skills
- Schedule management
- File management
- Verbal and written communication
- Multi-line phone systems
- Organization
- Report writing
- [Microsoft Excel] expertise
- Data verification
- Supply ordering
- Task prioritization
Timeline
Orthodontic Assistant
Greenberg Dental And Orthodontics
01.2022 - Current
Secretary
Terminix Pest Control
02.2019 - 12.2020
Sales Associate
Super Beauty World
06.2012 - 02.2019
Patient Care Assistant
Kimas Therapy
06.2012 - 01.2017
High School Diploma -
Terry Sanford