Amber Drennen
Austell,GA
Summary
Proven expert in Time and Attendance Management, adept at implementing efficient systems for Verizon Wireless, enhancing payroll accuracy and operational efficiency. Demonstrates strong negotiation skills as a Collections Agent at Tek-Collect, ensuring fair customer resolutions. Specializes in system improvements and employee time tracking, significantly boosting data accuracy and process efficiency.
Overview
15
15
years of professional experience
Work History
Time and Attendance
Verizon Wireless
Alpharetta, GA
06.2014 - 03.2024
- Enabled accurate timekeeping by implementing a new time and attendance system, streamlining the payroll process for both employees and managers.
- Automated time and attendance, correspondence, and budgeting.
- Assisted managers with supervising team's time and attendance, conduct and workflows.
- Reviewed and authorized time and attendance records.
- Reviewed and updated time and attendance system records.
- Managed the implementation of new time and attendance tracking systems, leading to greater efficiency and accurate calculation of hours worked for all employees across multiple locations.
- Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
- Generated reports to track employee time and attendance.
- Improved the accuracy of time and attendance data by working closely with managers to address discrepancies and ensure proper documentation was submitted.
- Evaluated existing processes for managing employee time and attendance data, recommending improvements that led to greater accuracy and efficiency across the organization.
Collections Agent
Tek-Collect
Columbus, OH
02.2009 - 06.2014
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Business - Business
Strayer University
Washington, DCDiploma - Business
Junction City Sr High School
Junction City, KS05.1998
Skills
- Time and Attendance Management
- Time and Attendance Systems
- Time and Attendance
- Check Handling Procedures
Accomplishments
- Awarded with the Legends trip to Miami, Florida for yearly performance
- Presented with Monthly Awards for Outstanding Performance
- Supervised team of 13 staff members.
- Collaborated with team of 4 in the development of the communication team.
Timeline
Time and Attendance
Verizon Wireless
06.2014 - 03.2024
Collections Agent
Tek-Collect
02.2009 - 06.2014
Business - Business
Strayer University
Diploma - Business
Junction City Sr High School