Amber Dulavitch
Penn,PA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Jeannette Family Medicine & Recovery Care
Dr. Heather Rosen
Jeannette, PA
07.2020 - Current
- Greeted visitors upon arrival at the front desk while maintaining a professional demeanor.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Ordered office supplies as needed to maintain inventory levels.
- Answered phones promptly and directed calls appropriately.
- Greeted and checked in patients, updating patient information in computer system.
- Processed referrals for specialist care when requested by physicians or patients.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Straightened up waiting room to maintain neat and organized space.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Certified Medication Administrator
Norbert's Personal Care Home
Pittsburgh, PA
01.2018 - 12.2020
- Verified orders for accuracy prior to dispensing drugs into containers for administration purposes.
- Adhered to all applicable laws governing the safe handling and disposal of pharmaceuticals.
- Conducted regular audits of medication storage areas to ensure compliance with safety protocols.
- Created reports on patient progress related to their prescribed medications.
- Maintained accurate records of medication administration, including dosage and frequency.
- Assisted in the ordering and receiving of medications.
- Reported any suspected abuse or misuse of controlled substances by staff or patients immediately.
- Ensured that all medications were properly stored and labeled according to regulations.
- Interpreted physician's orders accurately, ensuring that doses are correct before administering them.
- Monitored patients for side effects or adverse reactions to medications.
- Participated in interdisciplinary team meetings regarding patient care plans and medication management strategies.
- Provided education to staff on proper medication administration techniques.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Obtained, recorded and reported patient vital signs for medication administration.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Turned and repositioned bedridden patients to prevent bedsores.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Certified Medication Administrator
Fairoaks Senior Living
Pittsburgh, PA
11.2007 - 11.2017
- Verified orders for accuracy prior to dispensing drugs into containers for administration purposes.
- Adhered to all applicable laws governing the safe handling and disposal of pharmaceuticals.
- Conducted regular audits of medication storage areas to ensure compliance with safety protocols.
- Created reports on patient progress related to their prescribed medications.
- Maintained accurate records of medication administration, including dosage and frequency.
- Assisted in the ordering and receiving of medications.
- Reported any suspected abuse or misuse of controlled substances by staff or patients immediately.
- Interpreted physician's orders accurately, ensuring that doses are correct before administering them.
- Ensured that all medications were properly stored and labeled according to regulations.
- Analyzed lab results, vital signs, and other data when determining the need for adjusting dosages or changing drug therapy regimens.
- Monitored patients for side effects or adverse reactions to medications.
- Participated in interdisciplinary team meetings regarding patient care plans and medication management strategies.
- Provided education to staff on proper medication administration techniques.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.
- Obtained, recorded and reported patient vital signs for medication administration.
- Monitored patient vital signs and responded to emergencies as needed.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Completed continuing education to stay updated on medication administration practices.
- Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
- Followed protocols for disposing of expired or unused medications safely.
- Promoted clean and sanitary environment by maintaining department equipment.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Associates Degree - Legal Office Assistant
The Academy Of Court Reporting & Techonologies
Pittsburgh, PA06-2009
High School Diploma -
John A. Ferguson Senior High School
Pittsburgh06-2006
Skills
- Preventive medicine
- Patient-centered care
- Geriatric Care
- Substance abuse treatment
- Team Collaboration
- Professional Demeanor
- Interpersonal Communication
- Test Results Interpretation
- Problem-Solving
- Professionalism
- Attention to Detail
- Multitasking
- Written Communication
- Medication Administration
- Time Management
Affiliations
Gardening, Refinish Furniture, and Love outdoor activities
Accomplishments
- Deans List 2x
- Presidents List 2x
Certification
- Med Tech
Languages
English
Professional
References
References available upon request.
Timeline
Jeannette Family Medicine & Recovery Care
Dr. Heather Rosen
07.2020 - Current
Certified Medication Administrator
Norbert's Personal Care Home
01.2018 - 12.2020
Certified Medication Administrator
Fairoaks Senior Living
11.2007 - 11.2017
Associates Degree - Legal Office Assistant
The Academy Of Court Reporting & Techonologies
High School Diploma -
John A. Ferguson Senior High School
- Med Tech
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