Amber Duncan
Bellevue,Nebraska
Summary
Results-driven Consultant with comprehensive experience and a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
20
20
years of professional experience
Work History
E-commerce Onboarding Consultant III
Toast Inc.
Omaha, NE
01.2025 - Current
- Guide new and existing SMB customers through the process of setting up their Toast POS, ensuring a smooth transition.
- Daily reach-outs to engage customers, to start the setup process, and to schedule Go-Live Readiness meetings.
- Assist with customizing and training POS settings according to the customer's needs, including menu setup, order taking, integrations, and employee roles.
- Assist with hardware installation, and troubleshoot any hardware or software issues to ensure the system functions correctly from the start.
- Act as the point of contact during their onboarding journey, ensuring that any questions or concerns are addressed promptly until the customer goes live with the system.
- Ensure that the customer gets the most out of their Toast POS, from day one.
- Created the Standard Operating Procedure for the e-Commerce Onboarding team, including standard daily reach-out emails and text, as well as the welcome and post-Go-Live Readiness emails.
Office Manager
LME
Council Bluffs , IA
07.2013 - 07.2019
- Responsible for supervising office personnel. Responsible for maintaining driver logs in PeopleNet.
- Provided quality customer service to our customers.
- Contact shippers and third parties for damaged or refused freight claims.
- Responsible for LTL, line haul payroll, time cards, and hiring office personnel.
- Handled scheduling and time off.
Day Services Supervisor
Vodec
Council Bluffs, IA
05.2005 - 10.2017
- Experience with writing Individualized Consumer Plans and Individualized Education Plans.
- Coordinated and conducted intake meetings for new consumers.
- Experience with training employees, and scheduling employees for annual training.
- Supervising and managing an adult transition and day habilitation program.
Education
Some College (No Degree) - Business Management
Iowa Western Community College
Council Bluffs, IASkills
- Issue resolution
- Configuration management
- Attention to detail
- Client relationships
- Organizational development
- Decision-making
- Work Planning and Prioritization
- Client rapport
- Subject matter expert
- Time management
- Project management
- Client engagement
- Analytical thinking
- Training and development
Timeline
E-commerce Onboarding Consultant III
Toast Inc.
01.2025 - Current
Office Manager
LME
07.2013 - 07.2019
Day Services Supervisor
Vodec
05.2005 - 10.2017
Some College (No Degree) - Business Management
Iowa Western Community College
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