Teresa Marie Dru
Cottonwood,AZ
Summary
Travel consultant with a strong background in air, hotel, and car reservations, itinerary planning, and travel ticketing. Supports clients through phone and email with clear communication, policy-compliant bookings, and prompt issue resolution. Recently returned to the travel industry and continues to build momentum in virtual service roles.
Overview
32
32
years of professional experience
Work History
ENTERTAINMENT TRAVEL CONSULTANT III
BCD Travel
Cottonwood, Arizona
09.2021 - Current
- Advised BCD Travel clients on air, hotel, and car reservations to ensure optimal travel experiences.
- Booked itineraries using GDS platforms and travel management systems.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Prepared detailed itineraries outlining travel arrangements to enhance client satisfaction.
- Rebooked flights and handled schedule changes with care.
- Resolved traveler issues promptly through phone and email communication, ensuring seamless travel experiences.
- Applied corporate travel policies during booking and ticketing.
- Ensured compliance with company policies regarding safety regulations while planning trips.
VIP Travel Consultant
ATC Travel Corp
, WV
02.2019 - 03.2020
- Coordinated comprehensive travel itineraries to ensure smooth travel experiences, confirmations, and ticketing paperwork.
- Coordinated with airlines, hotels, and car rental vendors to ensure seamless travel arrangements
- - Assisted corporate clients with airfare, hotel, and itinerary choices.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Prepared detailed travel itineraries, confirmations, and ticketing documents
- - Entered reservations through GDS and online travel booking tools.
- - Checked travel requests for policy alignment and data accuracy.
- Facilitated daily travel coordination for ATC Travel Corp account teams to enhance service delivery
- Aided customers in modifying itineraries or canceling trips to meet changing travel needs
- Designed personalized travel plans to meet unique client needs to meet customer needs and preferences.
- Resolved traveler concerns with clear, professional customer service
- Resolved any issues related to travel plans and services.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Advised clients on foreign currency exchange rate fluctuations when booking international trips.
Corporate Travel Consultant
Omega World Travel
06.2018 - 09.2018
- Coordinated air travel, rental cars, hotels, and car services for VIPs on a high-volume account, ensuring compliance with account rules and maximizing available discounts.
- Managed corporate travel reservations for Omega World Travel clients.
- Booked flights, hotels, and car rentals through GDS systems.
- Reviewed travel policies for Omega World Travel account compliance.
Service Desk Associate
Walmart
08.2016 - 06.2018
- Assisted Walmart customers at service desk with returns, exchanges, and product questions.
- Processed returns and exchanges for customers, handled Money Gram transactions for sending and receiving money and bill payments, and managed check cashing and money orders, ensuring accurate sorting and processing of returns for efficient final handling.
- Processed Walmart payments, refunds, and gift card transactions with care.
- Verified receipts, IDs, and purchase details for customer service requests.
- Greeted customers warmly and delivered exceptional service at front of store, enhancing customer experience and satisfaction.
Virtual Support Agent
CCRA Travel Services
04.2011 - 10.2012
- Facilitated air, car, and hotel bookings, changes, and cancellations for clients in high-volume, fast-paced 24-hour call center.
- Responded to traveler inquiries for CCRA Travel Services with clear, courteous support.
- Updated reservations and itinerary details using travel booking systems.
- Resolved ticketing, payment, and schedule issues through direct customer communication.
Entertainment Travel Consultant
BCD Travel
12.2000 - 02.2009
- Coordinated travel arrangements for VIPs and Ultra VIPs, managing reservations and ticketing.
- Booked reservations for artists and employees, creating detailed itineraries for tours, meetings, and interviews to ensure seamless travel experiences.
- Serviced record label representatives for talent-related needs, providing comprehensive support for both domestic and international engagements.
- Assisted operations manager and office manager with client reports, accounting procedures, and IRD research, contributing to streamlined operations.
VIP Entertainment Travel Consultant
Hoffman Travel/World Travel BTI
04.2000 - 12.2000
- Coordinated travel arrangements for major record label VIPs, ensuring seamless experiences both domestically and internationally.
- Coordinated corporate travel itineraries for Hoffman Travel and World Travel BTI clients.
- Booked air, hotel, and car reservations using GDS platforms.
- Resolved itinerary changes and travel disruptions with suppliers and travelers.
Corporate Travel Consultant
Montrose Travel
09.1999 - 04.2000
- Managed corporate travel bookings for Omega World Travel clients across air, hotel, and car services.
- Managed all phases of travel for diverse corporate clients, ensuring seamless travel experiences. Leveraged negotiated fares and special contracts to optimize travel arrangements for clients.
- Advised travelers on policy-compliant routes, fares, and vendor options.
- Processed itineraries using reservation systems and travel management tools.
Supervisor and Platinum Agent
Reservation Center Inc/CCRA Travel
08.1994 - 09.1999
- Supervised reservation agents handling travel bookings and customer support
- Trained new staff on booking systems and service procedures
- Monitored call center queues for Reservation Center Inc./CCRA Travel
- Facilitated corporate client reservations and changes in a fast-paced, high-volume 24-hour call center.
Education
GED -
Norte Vista High School
Riverside, CA12-1981
Skills
- GDS management
- Travel management systems
- Ticketing management
- Itinerary management
- Hotel reservations
- Fare negotiation
- Regulatory compliance
- Corporate travel
- Travel coordination
- Problem solving
- Issue resolution
- Customer support
- Attention to detail
Key Qualifications
Great people skills and customer service along with over 30 years of travel industry experience. I'm also capable of working in a fast paced and high volume environment. I work very well independently. I can train new employees as well.
Timeline
ENTERTAINMENT TRAVEL CONSULTANT III
BCD Travel
09.2021 - Current
VIP Travel Consultant
ATC Travel Corp
02.2019 - 03.2020
Corporate Travel Consultant
Omega World Travel
06.2018 - 09.2018
Service Desk Associate
Walmart
08.2016 - 06.2018
Virtual Support Agent
CCRA Travel Services
04.2011 - 10.2012
Entertainment Travel Consultant
BCD Travel
12.2000 - 02.2009
VIP Entertainment Travel Consultant
Hoffman Travel/World Travel BTI
04.2000 - 12.2000
Corporate Travel Consultant
Montrose Travel
09.1999 - 04.2000
Supervisor and Platinum Agent
Reservation Center Inc/CCRA Travel
08.1994 - 09.1999
GED -
Norte Vista High School