Amber Dunn

• Assisted in organizing classroom activities to support student engagement. Helped maintain a positive learning environment through effective communication with students and staff. Supported teachers in implementing lesson plans and classroom management strategies.
• Orchestrated group activities to enhance teamwork and social skills among students.
• Developed and implemented effective behavior management techniques to enhance student engagement and cooperation.
• Administered assessments to gauge student performance and drive continuous improvement in teaching methods.
• Facilitated collaboration with educators to design integrated strategies addressing academic and behavioral needs of students.
• Assisted in creating personalized learning objectives for students based on individual needs and educational aspirations.
• Designed and executed group activities aimed at promoting peer interactions and collaborative learning.

Assisted customers in navigating insurance benefits and claims processes.

Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

Handled inbound and outbound calls and emails with customers to address inquiries and provide support.

• Provided essential bedside and personal care services to enhance patient comfort and well-being.
• Maintained comprehensive records of client progress and services provided to facilitate effective communication with management.
• Oversaw household management by coordinating cooking, cleaning, and laundry activities. Supervised errands to ensure timely completion of tasks.
• Delivered personal care and companionship to support individuals in adjusting to new lifestyles and overcoming challenges.
• Conducted vital sign monitoring and medication administration to support patient care initiatives directed by registered nurses and physiotherapists.
• Developed and implemented training programs for family members to enhance bedside care skills.
• Engaged in comprehensive case reviews with the multidisciplinary team to evaluate client requirements and develop tailored service plans.
• Delivered comprehensive communication support to clients through efficient correspondence typing and information retrieval.
• Oversaw client consultations to enhance household cleanliness and hygiene standards. Developed strategies for effective utility management and nutritional planning. Mentored caregivers in best practices for infant care.
• Provided reliable transportation services for clients to ensure timely access to medical appointments and social activities.
• Oversaw meal planning initiatives to promote healthy eating habits among families. Guided families in effective shopping strategies for nutritious ingredients. Facilitated cooking sessions to enhance meal preparation skills.
• Assessed vital signs, including pulse, temperature, and respiration, to support patient care.

Supported children aged 6 weeks to 8 years in learning through structured curriculum and daily life skills. Assisted with diaper changes and feeding to promote hygiene and nutrition. Fostered a nurturing environment to encourage social and emotional development.

• I assisted in data entry, cancellations of account, handled person information and bank information. Manager in customer relations. Was the head contact support. Cleaning around the office along with any shopping that the office needed.

• Receive prior authorization requests from doctor clinics for prescription medications that are currently not covered by blue cross blue shield health insurance plan. We work closely with the clinics and member to help get the medication requested accepted and covered by the insurance company.
• Receive postal mail daily from members and prescribers and get it routed to the appropriate department to make sure the request are being taken care of in the most appropriate time frame.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Worked closely with our members to ensure they got the most appropriate mode of transportation to make it to their medical appointments on time and safely.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take orders from patrons for food or beverages.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Clean tables or counters after patrons have finished dining.
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Inform customers of daily specials.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Escort customers to their tables.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to customers.
• Provide guests with information about local areas, including giving directions.

• Administer bedside or personal care, such as ambulation or personal hygiene assistance.
• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
• Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
• Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
• Train family members to provide bedside care.
• Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
• Provide clients with communication assistance, typing their correspondence or obtaining information for them.
• Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
• Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
• Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
• Check patients' pulse, temperature, and respiration.
• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
• Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
• Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
• Change dressings.
• Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.