Amber Eby
Modesto,CA
Summary
Accomplished professional with over fifteen years in the animal welfare industry and extensive customer service experience seeks to bring skills to PetSmart as a part-time sales associate.
Overview
19
19
years of professional experience
Work History
Senior Grants Specialist
Maddie's Fund
Pleasanton, CA
07.2017 - Current
- Grants management for family foundation to enhance the well-being of companion animals in the United States
- Administrative work including processing contracts, data entry, grant payments and file sharing
- Fielding inquiries from grant seekers, current grantees, media and the general public via phone, email and in-person requests
- Hosting weekly Community Conversations Calls for animal well-being field, up to 500+ attendees per call
- Setup, hosting and tear down of conference booths at national animal well-being conferences. including Humane World for Animals, Best Friends, National Animal Care and Control and Companions and Animals for Reform and Equity
Adoption Center Manager
San Fancisco SPCA
San Francisco, CA
01.2016 - 07.2017
- Promoted from Adoption Center Coordinator after four years
- Managed a team of 25 Animal and Client Care associates who provide care for our shelter population, train volunteers, and facilitate adoptions
- Facilitated positive relationships between adoptions and all departments of SF SPCA and their partners
- Oversee all improvement projects and all initiatives to help ensure the five freedoms of animal welfare
- Exceeded 2015-2016 adoption goal of 1000 animals with 100 additional lives saved
Adoption Center Coordinator
San Francisco SPCA
San Francisco, CA
04.2012 - 01.2016
- Promoted from Client Care Associate after three years
- Assisted Adoption Center Director with all daily tasks, including organizing events, requests from the public, creating standard operating procedures, and grant fulfillment requirements
- Created and facilitated trainings for all Client Care Associate new hires, including a three day classroom training created in 2012 and still in use
- Acted as a positive representative for SF SPCA by tabling in community events, including college job fairs, documentary screenings, adoption fairs, and elementary school volunteer days
- Attended media training and served as media contact for adoptions, including printed, radio, and television interviews and SF SPCA promotional videos as well as tour requests from media outlets, other rescue organizations, schools, and the general public
- Leading Change Award Recipient, 2013
Server
The Cheesecake Factory
San Francisco, CA
04.2007 - 07.2015
- Customer service in fast-paced casual fine dining restaurant.
- Handling cash and credit card transactions for all shift sales, up to $1,700.00.
- Promoted to Designated Trainer after six months to instruct new servers through shift follows, quizzes, floor assignments, and certification.
- Awarded Employee of the Month, 10/2007.
Client Care Associate
San Francisco SPCA
San Francisco, CA
10.2008 - 04.2011
- Facilitated cat and dog adoptions for diverse clientele in urban area animal shelter
- Was personally responsible for over 2,000 adoptions and $15,000 in donations in four years
- Acted as a positive representative for the SF SPCA by communicating with clients, volunteers, the general public, and media personnel
- Maintained the health and safety of animals
- Oversaw and assisted volunteers
- Member of the It Takes Heart Client Service Committee, 2009 to present
- Above and Beyond Award Recipient, 2010
Education
Bachelor of Arts - Writing
Grand Valley State University
Allendale, MI12-2004
Skills
- Customer service and relations
- Expert problem solving in stressful, high paced environments
- Animal handling skills
- Office skills, including software programs
Timeline
Senior Grants Specialist
Maddie's Fund
07.2017 - Current
Adoption Center Manager
San Fancisco SPCA
01.2016 - 07.2017
Adoption Center Coordinator
San Francisco SPCA
04.2012 - 01.2016
Client Care Associate
San Francisco SPCA
10.2008 - 04.2011
Server
The Cheesecake Factory
04.2007 - 07.2015
Bachelor of Arts - Writing
Grand Valley State University