Amber Eiland
Chicago,IL
Summary
Dedicated Customer Service Specialist with 6 years of experience working in fast-paced working environments. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
Chicago, IL
04.2016 - 08.2020
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
Customer Service Specialist (remote)
Aetna Insurance Company
Chicago, IL
08.2020 - 06.2022
- Handled new enrollments by entering customers' data and reviewing information.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
Patient Access Representative (hybrid)
Erie Family Health Center
Chicago, IL
06.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scheduled and confirmed appointments.
- Collaborated with clinical and administrative staff to meet patient needs.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Education
Bachelor of Science - Business Management
DePaul University
06-2025
Skills
- Microsoft Office Expertise
- Experience Maintaining HIPAA Compliance
- Experience in Leadership
- Written and Verbal Communication
- Conflict Resolution
Timeline
Patient Access Representative (hybrid)
Erie Family Health Center
06.2022 - Current
Customer Service Specialist (remote)
Aetna Insurance Company
08.2020 - 06.2022
Shift Supervisor
Starbucks Coffee Company
04.2016 - 08.2020
Bachelor of Science - Business Management
DePaul University