Amber Embry
Nicholasville,KY
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Planet Salon Hamburg
Lexington, KY
11.2012 - 05.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Cosmetologist
Planet Salon & Spa Beaumont
Lexington, KY
04.2014 - 01.2016
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Floor Manager
Heartland Academy
Nicholasville, KY
05.2016 - 03.2023
- Managed and supervised employees to maintain smooth-running operations of floor and in rooms, ensuring safety and health standards.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Created staffing schedules, planned holiday rotations for days the center would be closed and managed time-off requests.
- Implementing curriculum and communicating with parents.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Developed and implemented the curriculum, ensuring it aligned with the centers goal and state regulations.
Front Desk Receptionist
Heartland Christian Academy
Nicholasville, KY
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments, tours and meetings.
- Collected deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Covered billing, mailing, errand running for the director.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
Cosmetology Licsense - Cosmetology
Paul Mitchell The School
Lexington, KY06-2012
High School Diploma -
Ashworth College
Norcross, GA06-2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
Timeline
Front Desk Receptionist
Heartland Christian Academy
03.2023 - Current
Floor Manager
Heartland Academy
05.2016 - 03.2023
Cosmetologist
Planet Salon & Spa Beaumont
04.2014 - 01.2016
Cosmetologist
Planet Salon Hamburg
11.2012 - 05.2024
Cosmetology Licsense - Cosmetology
Paul Mitchell The School
High School Diploma -
Ashworth College