Amber Ennen

Knoxville,TN

Summary

Dynamic customer service professional with extensive experience at Planet Fitness, excelling in member account management and conflict resolution. Proven ability to enhance member retention through effective communication and problem-solving. Skilled in Microsoft Office and class planning, fostering teamwork and delivering exceptional service in fast-paced environments.

Overview

years of professional experience

Work History

Member Services Representative / Bullpen Trainer

Planet Fitness

Coconut Creek, FL

03.2018 - 03.2021

De-escalated member concerns by actively listening and providing effective solutions, resulting in improved member relationships.
Assisted members with account management, billing inquiries, facility policies, and customer service to enhance member satisfaction.
Supported front-desk operations and facility organization, contributing to a streamlined environment that enhanced member retention.
Led fitness and wellness classes as a Personal Trainer.

Cashier / Customer Service and Logistics Associate

Harbor Freight Tools

, FL

03.2016 - 02.2018

Delivered friendly, professional customer service in a fast-paced environment, contributing to a positive shopping experience.
Processed customer transactions while addressing questions, handling returns, and fulfilling store needs to enhance customer satisfaction.
Followed cash-handling, safety, and store procedures.
Unloaded trucks, processed freight, stocked merchandise, and organized inventory to ensure efficient store operations.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University

Manchester, NH

01-2026

Skills

Member account management
Customer relationship management
Customer Service
Customer support
De-escalation
Communication
Organization
Administrative Support

Fitness Instruction
Time management
Team collaboration
Problem-Solving
Business communication

Languages

English

Timeline