Amber Espinoza
Orlando
Summary
Dynamic professional with leadership experience at La Petite Academy, excelling in time management and customer service. Proven ability to enhance team productivity and implement effective lesson plans. Bilingual in Spanish and English, skilled in Microsoft Office, and committed to fostering a collaborative environment that promotes growth and development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
La Petite Academy
Orlando
09.2022 - Current
- Provided support to junior staff during peak periods of workloads.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Handled confidential documents in an organized fashion according to established protocol.
- Directed customer inquiries to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Answered questions from customers regarding products and services offered by the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Infant Teacher
La Petite Academy
Orlando
06.2021 - 02.2022
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Prepared educational materials and resources that support curriculum objectives.
- Encouraged independence while providing guidance during mealtime routines such as eating independently or helping feed others.
- Maintained daily records of individual activities, behaviors, meals and naps.
Education
High School Diploma -
Evans High School
Orlando, FL05.2014
Skills
- Spanish fluency
- Time management
- Communication skills
- Leadership
- Multitasking
- Computer skills
- Customer service
- Recordkeeping
- Microsoft Excel
- Microsoft Office
- Teamwork and collaboration
Certification
- DCF 45 hrs
- CPR/First Aid, 03/25
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Team Lead
La Petite Academy
09.2022 - Current
Infant Teacher
La Petite Academy
06.2021 - 02.2022
High School Diploma -
Evans High School