Melissa Higueros
Long Beach,CA
Summary
Bilingual kinesiology undergraduate with a strong background in sports service, pursuing a doctorate in physical therapy. Proven ability to lead teams in achieving project objectives through effective management and strategic planning. Demonstrates exceptional organizational and communication skills to enhance collaboration and performance. History of successfully managing project execution in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Team Lead
Knott’s Berry Farm
05.2021 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased productivity through effective mentoring and hands-on guidance to all new hires.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted safety checks to ensure compliance with operational standards.
- Reported equipment faults promptly to maintain operational integrity.
- Managed staff by delegating tasks and organizing lunch breaks efficiently.
- Ensured customer safety through rigorous adherence to operational protocols.
- Acquired emergency evacuation training for critical situation preparedness.
Physical Therapy Aide
Synapse Complete Balance & Movement Therapy
09.2022 - 02.2023
- Assisted front desk by answering phones, managed patient check-ins, scheduling appointments, filing documents and processing payments.
- Requested HMO authorizations and medical records for patient care.
- Ordered supplies and managed inventory to ensure operational readiness.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Sanitized rooms and equipment thoroughly after each patient visit.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
Haunt Coordinator
Knott’s Berry Farm
06.2019 - 11.2022
- Maintained positive attitude while assisting customers to enhance service experience.
- Developed communication skills to improve guest service efficiency.
- Organized schedules for crew of 30+ to optimize workflow.
- Conducted daily safety checks and documented concerns to ensure compliance.
- Executed multitasking strategies while delivering exceptional guest service.
- Made quick, effective decisions to address customer needs promptly.
Trainer
Knott’s Berry Farm
09.2018 - 04.2021
- Enhanced team performance by training co-workers on essential responsibilities.
- Increased productivity through effective mentoring of new hires.
- Verified compliance with operational and safety procedures by monitoring co-workers.
- Ensured customer safety through rigorous adherence to operational protocols.
- Delivered hands-on guidance to new co-workers for skill enhancement.
- Maintained professional interactions with guests during job execution.
- Acquired emergency evacuation training for critical situation preparedness.
Associate
Knott’s Berry Farm
06.2017 - 02.2020
- Inspected equipment to identify wear and tear, ensuring operational integrity.
- Explained safety procedures to patrons, promoting awareness and compliance.
- Monitored patrons' movements to enhance safety and security.
- Enforced safety regulations while staying current with industry standards.
- Responded effectively to emergency situations, maintaining calm and order.
- Demonstrated a courteous attitude towards customers, fostering positive experiences.
- Provided exceptional customer service through warm greetings and welcoming interactions.
- Maintained company standards of professionalism, integrity, safety, and guest service.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor of Arts - Physical Education – Pre-Physical Therapy
Cal State Dominguez Hills
05.2021
Associate in Arts - Kinesiology
Long Beach City College
12.2020
Skills
- Spanish fluency
- First Aid and CPR certified
- Coaching and mentoring
- Customer focus
Timeline
Physical Therapy Aide
Synapse Complete Balance & Movement Therapy
09.2022 - 02.2023
Team Lead
Knott’s Berry Farm
05.2021 - Current
Haunt Coordinator
Knott’s Berry Farm
06.2019 - 11.2022
Trainer
Knott’s Berry Farm
09.2018 - 04.2021
Associate
Knott’s Berry Farm
06.2017 - 02.2020
Bachelor of Arts - Physical Education – Pre-Physical Therapy
Cal State Dominguez Hills
Associate in Arts - Kinesiology
Long Beach City College
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