Summary
Overview
Work History
Education
Skills
Timeline
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Andre Torres

Gautier,MS

Summary

Optimistic and results-oriented Team Lead with a proven ability to build engaged teams, improve workflows, and support client-driven performance goals. Known for collaborative leadership, quality-focused coaching, and hands-on operational expertise. Currently pursuing a degree in Accounting.

Overview

4
4
years of professional experience

Work History

Team Lead

Carenet Launch
Biloxi, MS
09.2024 - Current
  • Led and supported a team of agents to meet performance, efficiency, and quality goals
  • Maintained hands-on operational expertise by supporting frontline workflows, including appointment scheduling, referral completion, transaction verification, Medicare resource education, and government application assistance
  • Facilitated onboarding, training, and ongoing coaching through Quality Assurance evaluations and weekly feedback sessions
  • Implemented workflow and process improvements to enhance operational efficiency and service delivery
  • Maintained a 93.4% team retention rate through effective leadership, engagement, and performance management
  • Managed scheduling, timesheet approvals, and workforce coverage
  • Led and participated in client facing performance and metrics meetings, delivering insights and action plans
  • Served as escalation support and ensured compliance with documentation and regulatory standards
  • Acted as liaison between agents, leadership, and clients while maintaining hands on operational expertise in frontline workflows

Barista

Delo's Heavenly House of Coffee
Gautier, MS
08.2022 - 08.2024
  • Trained and mentored junior baristas on beverage preparation and customer service techniques.
  • Managed operations during peak hours independently, ensuring efficient service delivery.
  • Recognized for consistently meeting customer preferences and expectations.

Brand Ambassador

The PopPorium
Starkville, MS
01.2024 - 05.2024
  • Acted as a key ambassador for the company, fostering positive relationships with clients and partners.
  • Executed promotional campaigns for new products at events and retail locations to enhance brand visibility.

Education

Accounting

Mississippi Gulf Coast Community College
Perkinston, MS
05-2027

Skills

  • Detail-oriented
  • Innovative
  • Spanish Fluency
  • Articulate
  • Coaching expertise
  • Typing speed: 55 WPM
  • Excel
  • Communication systems

Timeline

Team Lead

Carenet Launch
09.2024 - Current

Brand Ambassador

The PopPorium
01.2024 - 05.2024

Barista

Delo's Heavenly House of Coffee
08.2022 - 08.2024

Accounting

Mississippi Gulf Coast Community College