Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Robert Owens

Oxford,United States

Summary

Dedicated professional with a passion for excellence in the IT and laboratory research fields. Proven track record of delivering exceptional results through strategic problem-solving, team leadership, and a customer-centric approach. Committed to leveraging technical proficiency and analytical skills to drive organizational success and innovation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

UL Solutions Project Handler/Reporting Analyst

10.2023 - Current
  • Executing complex test plans and data analysis, ensuring accuracy and adherence to deadlines
  • Demonstrated proficiency in performing and understanding testing standards and product technology to drive project success and customer satisfaction
  • Operated specialized laboratory equipment and designated machinery with precision and efficiency
  • Reported data to engineering management, ensuring clarity and accuracy in compliance with project requirements
  • Recorded and calculated data using UL forms, using preparing data sheets and comprehensive test reports
  • Facilitated client interactions by addressing technical inquiries, clarifying UL procedures and requirements, and negotiating project timelines and sample specifications
  • Create test programs by analyzing client product information, evaluating samples, and applying UL compliance standards
  • Coordinated laboratory operations by preparing detailed data sheets and instructions for technicians, scheduling and overseeing the work of laboratory personnel and engineering assistants and establishing project completion timelines.

Data Entry Technician

LabCorp
06.2023 - 10.2023
  • Managed data entry of test orders and specimen processing, ensuring accuracy and compliance with protocols
  • Resolved specimen-related issues and maintained meticulous records to support laboratory operations
  • Proficient in transferring data from various sources into computer systems, ensuring data integrity and security.
  • Achieved high levels of accuracy and efficiency by staying abreast of industry trends, best practices, and emerging technologies related to data management.
  • Demonstrated flexibility in adapting to changing priorities, handling multiple assignments while maintaining high-quality standards.
  • Increased overall efficiency within the team by designing user-friendly templates for streamlined data recording processes.
  • Optimized searchability of database records through meticulous tagging and keyword implementation.

Customer Service Specialist

Ubisoft
08.2021 - 05.2023
  • Provided exceptional customer support to players across multiple gaming platforms, resolving account and technical issues promptly and professionally
  • Collaborated with cross-functional teams to enhance player experiences and optimize support workflows
  • Leveraged technical expertise to diagnose and troubleshoot game-related issues, ensuring optimal gameplay experiences.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Bachelor of Applied Science in Information Technology - Computer Science

University of North Carolina At Pembroke
08.2026

Skills

  • High Sense of Urgency
  • Spreadsheets (Excel)
  • Creative Problem Solving
  • Technical Support
  • Customer Service Excellence
  • Equipment Operation
  • Equipment Maintenance
  • Crisis Management
  • Equipment monitoring

Timeline

UL Solutions Project Handler/Reporting Analyst

10.2023 - Current

Data Entry Technician

LabCorp
06.2023 - 10.2023

Customer Service Specialist

Ubisoft
08.2021 - 05.2023

Bachelor of Applied Science in Information Technology - Computer Science

University of North Carolina At Pembroke

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