Amber Evert
Mount Gilead,OH
Summary
Dynamic General Manager with proven expertise in operations management, team leadership, and problem resolution. Delivered operational excellence, optimizing staff performance and enhancing customer service.
Results-driven professional with extensive experience in enhancing operational strategies and fostering team development. Skilled in training and coaching, leading to reduced operational expenses and improved service delivery.
Accomplished General Manager recognized for strong leadership and time management skills. Successfully implemented cost-control measures while boosting customer satisfaction through effective team training and conflict resolution.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
19
19
years of professional experience
Work History
General Manager
Burger King
Delaware, OH
03.2019 - Current
- Led operational strategies to enhance customer service and optimize staff performance.
- Implemented cost-control measures, reducing operational expenses while maintaining quality standards.
- Streamlined inventory management processes, ensuring timely supply chain operations and minimizing waste.
- Trained and mentored team members on best practices and company policies to improve service delivery.
- Conducted regular performance evaluations to identify areas for improvement and recognize top performers.
- Developed marketing initiatives to boost local brand presence and drive customer engagement.
- Fostered a positive work environment through effective communication and conflict resolution among staff members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Shift Lead 3
Pilot Travel Centers
Sunbury, OH
05.2012 - 03.2019
- Supervised team operations to ensure adherence to safety and quality standards.
- Managed shift schedules, optimizing workforce efficiency and coverage.
- Trained new employees on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Cashier
United Dairy Famers
Sunbury, OH
05.2015 - 09.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Trained new cashiers on operational procedures and customer service standards.
Education
High School Diploma -
Highland
Sparta, OH06-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Motivation
Timeline
General Manager
Burger King
03.2019 - Current
Cashier
United Dairy Famers
05.2015 - 09.2015
Shift Lead 3
Pilot Travel Centers
05.2012 - 03.2019
High School Diploma -
Highland