Amber Fath
Conroe
Summary
Dedicated customer service professional with strong problem-solving and communication skills. Proven ability to resolve complaints and foster customer relationships, ensuring satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Family Dollar
Conroe
03.2023 - 10.2025
- Assisted customers with inquiries and product selections.
- Processed transactions accurately at the cash register.
- Maintained store cleanliness and organized merchandise displays.
- Resolved customer complaints with empathy, enhancing customer satisfaction.
- Restocked shelves and monitored inventory levels regularly.
- Trained new staff on customer service protocols and procedures.
- Answered customer inquiries, delivering accurate product information and fostering informed purchases.
- Delivered timely resolutions to customer complaints, ensuring a positive service experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Sagility Health
Atlanta
07.2019 - 02.2022
- Resolved customer complaints promptly, ensuring high satisfaction and retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers in conversation to identify needs and provide tailored solutions.
- Assisted customers with inquiries and product selections.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships, fostering loyalty and encouraging repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Conroe High School
ConroeSkills
- Customer relationship management
- Complaint resolution
- Customer engagement
- Transaction processing
- Inventory management
- Data analysis
- Product knowledge
Timeline
Customer Service Representative
Family Dollar
03.2023 - 10.2025
Customer Service Representative
Sagility Health
07.2019 - 02.2022
High School Diploma -
Conroe High School