Open To Work
Hi, I’m
Amber Ferguson
South Bend,IN
Work Preference
Summary
Dynamic professional with extensive experience at NIPSCO, excelling in electronic archiving and document analysis. Proven ability to enhance operational efficiency through critical thinking and teamwork. Successfully maintained compliance and accuracy in records management, contributing to improved processes and customer satisfaction. Skilled in utilizing the Esri GIS platform to support industry needs.
Overview
19
years of professional experience
1
Certification
Work History
NIPSCOSouth Bend, IN
Engineering Records Clerk - Gas
01.2018 - Current
Job overview
- Proficient in the Esri GIS platform and associated applications and databases; includes a detailed understand of GIS’s role in the gas industry and its operational needs.
- Maintained accurate filing systems for essential documents and records.
- Supported team with routine audits to verify compliance with organizational policies
- Collaborated on process improvements, streamlining record-keeping procedures.
- Executed daily record maintenance tasks to uphold data accuracy and accessibility.
- Followed established policies and procedures to maintain compliance with regulations.
NIPSCO Goshen, IN
Stores Clerk
05.2014 - 01.2017
Job overview
- Maintained accurate inventory levels through regular stock audits and replenishment processes, including SOX audits, NERC, & FERC compliance.
- Managing materials, inventory, and equipment
- Collaborated with team members to ensure adherence to safety protocols and store policies
- Communicated with front line workers to assist with needed material ordering
NIPSCOValparaiso, IN
Engineering Maps & Records Clerk - Electric
09.2013 - 05.2014
Job overview
- Proficient in the Esri GIS platform and associated applications and databases; includes a detailed understand of GIS’s role in the electric industry and its operational needs.
- Assisted in conducting audits to verify document accuracy and compliance with regulatory standards
- Generated reports from database systems to track records.
NIPSCOMerrillville, IN
Distribution Clerk - Gas
06.2012 - 09.2013
Job overview
- Received, sorted, and distributed incoming mail and packages.
NIPSCOMerrillville, IN
Customer Service Representative
10.2007 - 06.2012
Job overview
- Assisted customers with inquiries and resolved issues through various communication channels.
- Adapted to changing processes and technologies to streamline customer service operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Skills
Electronic archiving
Filing systems expertise
Document analysis
Indexing documents
Teamwork and collaboration
Problem-solving
Critical thinking
Certification
The Science of Well-Being. Offered by Yale via Coursera. Credential ID B42N6747VFEB
Psychological First Aid. Offered by Johns Hopkins University via Coursera. Credential ID 6QFYC2ALMD44
Education
Morgan Township High SchoolValparaiso, IN
Timeline
Engineering Records Clerk - Gas
NIPSCO
01.2018 - Current
Stores Clerk
NIPSCO
05.2014 - 01.2017
Engineering Maps & Records Clerk - Electric
NIPSCO
09.2013 - 05.2014
Distribution Clerk - Gas
NIPSCO
06.2012 - 09.2013
Customer Service Representative
NIPSCO
10.2007 - 06.2012