AMBER FERNANDEZ

Support daily dental office operations, focusing on patient & staff management, compliance, and administrative efficiency, involving tasks like scheduling, handling patient inquiries, overseeing staff performance & training, managing financials (billing/collections), ensuring OSHA/HIPAA adherence, and supporting marketing efforts, all to ensure smooth patient flow and excellent service in a fast-paced dental environment.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Acted as main point of contact for patients, doctors and staff by closely reviewing patient charts and maintaining high levels of communication.
• Encouraged patients to schedule recommended procedures.
• Resolved problems with areas such as communication and billing that could negatively impact services.
• Delivered excellent patient experiences and direct care.
• Resolved problems with communication and billing to foster seamless services.

• Coordinated smooth patient flow by setting up schedules and adjusting strategies to account for dynamic loads
• Prepared stations for routine check-ups and specialized procedures
• Promoted sustainable oral health by educating patients on procedures and at-home care

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Used internal software to process reservations, check-ins and check-outs.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees and payments.
• Monitored office supplies by checking inventory and placing orders.