Summary
Overview
Work History
Education
Skills
Timeline
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Amber Ferro

Frederick

Summary

Experienced and passionate restaurant professional with a strong background in fast-paced, high-volume dining environments. Recognized for dependable service and a warm, respectful approach to guest interactions. Skilled in managing front-of-house flow, staying composed under pressure, and organizing proactively to elevate the guest experience.

Overview

18
18
years of professional experience

Work History

Server

Rubes Crabshack
04.2017 - Current
  • Provided attentive, timely service in a high-volume seafood restaurant
  • Supported team operations by assisting with seating coordination
  • Maintained consistent cleanliness and readiness of dining areas
  • Helped onboard new team members with guidance on service standards and POS systems
  • Handled guest questions and concerns with patience and professionalism

Server and Bartender

Avery’s Maryland Grille
02.2016 - 02.2017
  • Worked collaboratively with coworkers to ensure efficient and enjoyable guest experiences
  • Increased sales through clear knowledge of menu offerings and timely recommendations
  • Contributed to smooth shift transitions by performing opening and closing responsibilities
  • Maintained a positive, composed presence during high-volume hours

Independent Duty Corpsman

US Coast Guard
06.2007 - 02.2016
  • Managed medical records, immunizations, and wellness for Coast Guard personnel
  • Delivered professional, compassionate care in routine and urgent settings
  • Facilitated health education sessions focused on preventive medicine
  • Served as a consistent, team-oriented healthcare support resource
  • Served as a trusted advisor to command leadership on matters related to healthcare policies and unit health readiness.

Education

Graduate Studies - Clinical Mental Health Therapist

Capella University
Minneapolis, MN

Bachelor Of Arts - Psychology

Hood College
Frederick, MD
01.2020

Skills

  • friendly and personable customer service
  • Strong interpersonal communication
  • Adaptable in fast-paced settings
  • Problem-Solving with professionalism
  • Reservations & seating management
  • Attention to detail
  • Cleanliness & dining room upkeep
  • Committed to exceeding guest expectations

Timeline

Server

Rubes Crabshack
04.2017 - Current

Server and Bartender

Avery’s Maryland Grille
02.2016 - 02.2017

Independent Duty Corpsman

US Coast Guard
06.2007 - 02.2016

Graduate Studies - Clinical Mental Health Therapist

Capella University

Bachelor Of Arts - Psychology

Hood College

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