AMBER FLYNN
Memphis,TN
Summary
Over 5 years of experience in customer service, demonstrating a proven track record of enhancing customer satisfaction and increasing sales by 20%. Skilled in cashiering, customer support, problem-solving, and project management, consistently contributing to team success across various roles. Adept at leveraging communication and analytical skills to resolve complex customer inquiries and drive strategic client engagement.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC
01.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new staff on best practices for handling customer issues and maintaining service standards.
Tech Support Specialist
Teleperformance
08.2024 - 11.2024
- Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Resolved 100% of customer inquiries on the first call, exceeding departmental targets for customer satisfaction
- Performed remote diagnostics to identify network connectivity problems and resolve them efficiently
- Delivered training sessions to educate customers on basic troubleshooting techniques for common software applications
- Remote
Advisor 2
Concentrix
02.2023 - 08.2024
- Delivering top-notch customer service in a remote environment
- Efficiently scheduling appointments, ensuring optimal patient satisfaction
- Leveraging communication skills to resolve patient inquiries
- Applying problem-solving skills to address complex customer issues
- Contributing to the team's performance, enhancing overall customer experience
- Increased sales by 20% through strategic client engagement and feedback analysis.
Customer Service Representative
Majorel
07.2022 - 12.2022
- Delivered high-quality customer support for Apple products remotely
- Efficiently managed and completed diverse tasks using a digital interface
- Maintained a non-voice customer service role, demonstrating exceptional written communication skills
- Effectively resolved customer issues, improving overall customer satisfaction
- Contributed to team success by consistently meeting performance targets
- Seasonal Job July-December
Head Cashier/Customer Service
The Home Depot
09.2021 - 04.2022
- I was a head cashier which I supervise, help customers and cashiers assist with customers. Also I am a help in customer service when needed.
Mail Carrier
Post Office USPS
06.2021 - 08.2021
- I handle the mail and deliver the mail. My accomplishments are making everyone satisfied and happy with being on time with the mail.
FedEx Package Handler
FedEx Ground
10.2020 - 05.2021
- I loaded the trucks and I accomplished doing that in a short amount of time.
Child Care
YMCA
05.2020 - 05.2020
- My accomplishments were meeting new kids and bonding with all the children. Making them feel comfortable and happy. Learned also how to be patient and also listen and understand from children perspective.
Cashier and Customer Service
Best Wings of Memphis
07.2019 - 01.2020
- Guided the team
- Cooked and worked on the register
Education
Some college - Biology
Southwest Community College
Memphis, TN09.2025
Skills
- Windows Customer support
- Sales Strategy Public Speaking
- Problem Solving Project Management
- Customer service windows
- Typing Data Analysis
- Teaching Cashiering
- Childcare Laboratory Experience
- Customer service
- Help Desk
- Computer skills
- Troubleshooting
- Appointment scheduling (3 years)
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Call management
- Follow-up skills
- Scheduling
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Reading comprehension
- Account management
Timeline
Customer Service Representative
TTEC
01.2025 - Current
Tech Support Specialist
Teleperformance
08.2024 - 11.2024
Advisor 2
Concentrix
02.2023 - 08.2024
Customer Service Representative
Majorel
07.2022 - 12.2022
Head Cashier/Customer Service
The Home Depot
09.2021 - 04.2022
Mail Carrier
Post Office USPS
06.2021 - 08.2021
FedEx Package Handler
FedEx Ground
10.2020 - 05.2021
Child Care
YMCA
05.2020 - 05.2020
Cashier and Customer Service
Best Wings of Memphis
07.2019 - 01.2020
Some college - Biology
Southwest Community College