Amber Ford-Brown
Deltona,FL
Summary
Driven Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, patients and team members to further company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Patient Transportation Dispatcher
Advent Health Orlando
10.2023 - Current
- Dispatch transportation tasks to staff moving patient and equipment to and from various testing sites, procedures, and discharges.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Answered phone calls and responded to emails.
- Assisted in resolving staff complaints and grievances.
Patient Transporter
Advent Health Orlando
01.2023 - 09.2023
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances connection.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated with other medical staff to achieve high level of patient safety and care.
Certified Medical Technician
Beepermd
02.2021 - 06.2023
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Prepared specimens for testing procedures.
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
Receptionist/Teacher
Learn N Grow Daycare
06.2017 - 06.2021
- Corresponded with clients through email and Telephone.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Screened visitors and issued badges to maintain safety and security.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Implemented curriculum to enhance classes with learning-focused activities.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Developed age-appropriate activities and programs for children 0 to 8 years old.
Education
Associate degree - Elementary Education
Daytona State College
Daytona Beach, FL05.2021
High School Diploma -
Deltona High School
Deltona, FL06.2018
Skills
- Customer service
- Communication skills
- Organizational skills
- Leadership experience
- Critical Thinking
- Dispatch Coordination
Accomplishments
- Recognized by supervisors and colleagues for excellent patient care and attention to detail.
- Successfully completed certification in Early Childhood Development.
Timeline
Patient Transportation Dispatcher
Advent Health Orlando
10.2023 - Current
Patient Transporter
Advent Health Orlando
01.2023 - 09.2023
Certified Medical Technician
Beepermd
02.2021 - 06.2023
Receptionist/Teacher
Learn N Grow Daycare
06.2017 - 06.2021
Associate degree - Elementary Education
Daytona State College
High School Diploma -
Deltona High School