Lauren Winkler
crestwood,IL
Summary
Professional healthcare support specialist with strong focus on patient care and safety. Skilled in efficiently transporting patients, ensuring comfort, and maintaining confidentiality. Known for effective teamwork, and achieving positive outcomes in fast-paced environments. Reliable, compassionate, and well-versed in handling medical equipment and adhering to protocols.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Has a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Patient Transporter/Transportation Dispatcher
Christ Hospital
04.2021 - 11.2024
- Assisted patients with mobility needs during transport within healthcare facilities.
- Followed safety protocols and infection control procedures to ensure patient well-being.
- Operated medical equipment, such as stretchers and wheelchairs, for efficient patient movement.
- Communicated effectively with patients to provide reassurance and gather necessary information.
- Observed patient conditions during transport, reporting any concerns to medical personnel promptly.
- Participated in training sessions to learn best practices in patient handling and transportation techniques.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
- Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
- Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
- Coordinated with medical staff to ensure smooth transfer processes for patients.
- Reduced transport times for critical care patients by optimizing routes and coordination.
Cashier/Customer Service Representative
Alsip Nursery
12.2017 - 09.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with plant selections, providing knowledgeable recommendations on care and maintenance.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Cashier
OfficeMax
07.2016 - 11.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent tracking and reconciliation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on operational procedures and customer interaction techniques.
- Ensured compliance with company policies during cash handling and inventory management processes.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Peotone High School
Peotone, ILSkills
- Patient communication
- Patient safety
- Patient confidentiality
- Customer service
- Problem resolution
- Mobility assistance
- Equipment disinfection
- Equipment management
- Teamwork and collaboration
- Time management
- Attention to detail
- Adaptability and flexibility
Languages
English
Native or Bilingual
Interests
- I participate in various sport activities for physical activity, camaraderie, and personal growth
- Explore various forms of art, such as painting, fashion, and interior design, to nurture creativity and personal growth
- Grow herbs, vegetables, or fruits in home gardens
- I'm learning new cooking techniques and expanding my culinary skills
- I embrace outdoor adventures such as camping and nature walks
Timeline
Patient Transporter/Transportation Dispatcher
Christ Hospital
04.2021 - 11.2024
Cashier/Customer Service Representative
Alsip Nursery
12.2017 - 09.2020
Cashier
OfficeMax
07.2016 - 11.2017
High School Diploma -
Peotone High School