Tia Carroll
Cincinnati,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patient Access Coordinator
Christ Hospital
08.2023 - Current
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Manager
Larosa's Restaurant & Pizzeria
08.2019 - 08.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Cross-trained existing employees to maximize team agility and performance.
Guest Service Representative
Target
10.2021 - 11.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
High School Diploma -
Highland Acadmey
Portland, TN05.2019
Skills
- Strong Organization
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
Timeline
Patient Access Coordinator
Christ Hospital
08.2023 - Current
Guest Service Representative
Target
10.2021 - 11.2022
Manager
Larosa's Restaurant & Pizzeria
08.2019 - 08.2023
High School Diploma -
Highland Acadmey
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