Aryanna Hemphill
Erie,PA
Summary
College graduate with a Bachelor of Arts in Political Science, bringing office experience and a strong desire to apply academic knowledge and skills to benefit your organization.
Overview
4
4
years of professional experience
Work History
Patient Access Coordinator
ALLEGHENY HEALTH NETWORK
Erie, PA
08.2023 - Current
- Maintained a high level of accuracy in collecting and verifying patient demographic information.
- Ensured accuracy of patient data and updated electronic health records accordingly.
- Offers assistance to patients, ensuring the accurate completion of required forms and documents.
- Facilitated the collection process for insurance cards and forms.
- Verify patient insurance coverage and eligibility.
- Worked closely with insurance providers to resolve coverage concerns.
- Took on the responsibility of being the primary point of contact for patients, demonstrating a compassionate and professional approach in handling their inquiries and resolving any issues.
- Adhere to all relevant healthcare regulations and policies.
- Applied advanced knowledge of EPIC healthcare program.
Patient Care Coordinator
ALLEGHENY REPRODUCTIVE HEALTH CENTER
Pittsburgh, PA
09.2022 - 07.2023
- Developed and maintained comprehensive schedules for patients and personnel.
- Utilized advanced scheduling software to create, update, and ensure proper arrangements.
- Usage of verbal and written communication skills to effectively interact with patients, convey information clearly, and address concerns/inquiries.
- Strong customer service skills to provide exceptional support, resolve issues, and ensure satisfaction over the phone and in person.
- Knowledge of appropriate procedures for escalating complex or unresolved issues to ensure prompt resolution and customer satisfaction.
- Experience in properly documenting patient information, medical histories, treatments, etc.
- Usage of electronic health records.
- Strong advocacy skills to ensure patients' rights and needs are addressed, as well as actively promoting their well-being and listening to their needs.
- Experience in counseling patients in difficult circumstances and crisis intervention.
- Knowledge and respect for diverse cultural backgrounds, and sensitive counseling to address needs; knowledge of available resources, and ability to connect patients with appropriate support services or referrals when necessary.
- Proven ability to work closely with colleagues across diverse departments and levels, fostering a collaborative and cooperative work environment.
Administrative Assistant
International SOS
Philadelphia, PA
08.2021 - 08.2022
- Assisted in generating daily reports for designated medical team.
- Prepared and edited various materials such as correspondence, reports, and presentations utilizing MS Office Suite.
- Managed and organized confidential records and files while ensuring accurate documentation.
- Utilized Excel, Omni-Channel, and Zest Software for accurate data entry tasks.
- Answer inbound calls and emails from clients, and assist with their needs.
- Successfully completed all tasks, faxes, emails, and correspondence related to each case
- Create proper documentation and applicable tracking of patients' current information.
- Maintain confidentiality of all patient and/or client information.
- Maintain open communication lines with the Medical Team, Program Director, and other key stakeholders.
- Participated in all relevant training and e-training programs assigned by management.
Assistant/Client Services/Administrative
FRANK’S CLEANERS
Erie, PA
03.2020 - 02.2021
- Arranged and managed upcoming appointments in a timely manner.
- Managed and ensured the smooth transfer of inventory.
- Maintained high standards of environmental cleanliness and safety.
- Assisted with a range of daily operational tasks.
- Ensured accurate bookkeeping by entering necessary data/sales.
Education
Bachelor of Arts in Political Science - Constitutional Law and Government
Point Park University
Pittsburgh, PA05-2021
Mcdowell High School
Erie, PA06-2017
Skills
- Microsoft Office
- Excel
- Outlook
- Zest
- OMNI
- Sales Force
- MAX
- Slack
- Athena
- EPIC
- Strong Communicator
- Empathetic and Charismatic
- Time Management
- Conflict resolution
- Strong Customer Service
- CPR Certified/Clearances
- Post-Discharge Care Coordination
- Work Quality Evaluation
- Registration and Admissions
- Healthcare knowledge
- Multitasking and Organization
- Quality Assurance
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Strong Organization
- Insurance Verification
Extracurricular Activities
Member of Speech & Debate, Civics Engagement, Mock Trial, NHS and Lead and Seed.
Has successfully worked with multiple political campaigns/internships and gained networking expertise. Achieved honors and advanced placement during high school and college.
Political volunteer work.
Regularly attended meetings, town halls, and public forums for justice and equality in the Cities of Erie and Pittsburgh through various groups, movements and organizations.
Member of The Feminist Collective, NextGen Rising, Black Student Union, and Young Politicians at Point Park.
Timeline
Patient Access Coordinator
ALLEGHENY HEALTH NETWORK
08.2023 - Current
Patient Care Coordinator
ALLEGHENY REPRODUCTIVE HEALTH CENTER
09.2022 - 07.2023
Administrative Assistant
International SOS
08.2021 - 08.2022
Assistant/Client Services/Administrative
FRANK’S CLEANERS
03.2020 - 02.2021
Bachelor of Arts in Political Science - Constitutional Law and Government
Point Park University
Mcdowell High School
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