Willie Roland
Lithonia,GA
Overview
7
7
years of professional experience
Work History
Patient Access Coordinator
Emory Hospital
Tucker, GA
10.2021 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Customer Service Support Specialist
Hexaware Technologies
Sandy Springs, GA
07.2020 - 08.2021
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
Customer Service Lead
Walmart
Lithonia, GA
08.2016 - 04.2020
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer calls and emails to answer questions about products and services.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Education
Bachelor of Science - Biology
Benedict College
Columbia, SC05.2016
High School Diploma -
Stranahan High School
Fort Lauderdale, FL05.2012
Skills
- Pre-Admission Requests
- Insurance Verification
- Post-Discharge Care Coordination
- Multitasking and Organization
- Epic trained
- Windows
- ServiceNow
- SalesForce
- Microsoft office
- VPN
- Trouble shooting
- Operating system
Timeline
Patient Access Coordinator
Emory Hospital
10.2021 - Current
Customer Service Support Specialist
Hexaware Technologies
07.2020 - 08.2021
Customer Service Lead
Walmart
08.2016 - 04.2020
Bachelor of Science - Biology
Benedict College
High School Diploma -
Stranahan High School