Regina Todorov
Virginia Beach,VA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Sentara Hospital
12.2020 - Current
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
OFFICE MANAGER
Global Trucking LLC
09.2014 - 08.2017
- Scheduling and monitoring customer-specific freight pickup and delivery orders
- Coordinating and tracking daily route assignments to drivers, efficiently
- Recording and maintaining all loads and tracking data into computerized dispatch system
- Documenting and communicating work-related information to appropriate personnel
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Associate Degree - General Studies
Tidewater Community College
Bachelor Degree - Computer Science
Old Dominion University
Skills
- Microsoft office
- SharePoint
- Microsoft SQL Server
- Java
- Selenium
- Cucumber
- Excellent communication skills
- Strong analytical and critical thinking skills
Languages
Russian
Native or Bilingual
Bulgarian
Full Professional
Timeline
Patient Access Coordinator
Sentara Hospital
12.2020 - Current
OFFICE MANAGER
Global Trucking LLC
09.2014 - 08.2017
Associate Degree - General Studies
Tidewater Community College
Bachelor Degree - Computer Science
Old Dominion University
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