Kris Kaul
Hammond
Summary
Dedicated professional with a strong background in administrative support and team leadership. Skilled in mentoring new hires and optimizing office operations, contributing to enhanced staff efficiency and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
Allina Health
01.2024 - Current
- Provides first resolution regarding patient complaints
- Provides scheduling support and coordination of appointments
- Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
- Completes prior authorization, referrals, complex specialty scheduling and manage work queues
- Oversee daily office operations and administrative procedures
- Assist in onboarding and training of new hires
- Supervise and support the administrative staff and reception duties
Office Administrative Assistant
Countryside Plumbing & Heating
01.2023 - 01.2024
- First point of contact for the business
- Organize and schedule appointments
- Point of Contact for any Tech related questions
- Assist in the preparation of regularly scheduled AR/AP reports
- Submit and reconcile expense reports
- Maintain an efficient and organized filing system
- Make proposals and email correspondence for new potential jobs
- Price, Invoice and post payments for open work orders
- Register new units and process warranties when needed
- Follow up on manufacture credits and returns to ensure credit is issued.
- Order office supplies and other products needed for day-to-day processes
- Update and maintain office policies and procedures
- Liaise with senior managers to handle additional requests and queries
Veterinary Technician and Office Administrator
Countryside Veterinary Clinic
01.2022 - 01.2023
- Built strong client relationships through effective communication and demonstrated expertise in often high stress situations
- Provided excellent customer service over phone, email, and in-person supporting both client-facing operations (e.g. appointment scheduling, payment collection) and internal operations (e.g. record transfers, facility management)
- Performed clinical procedures such as patient intake, X-ray and lab procedures, and surgeries
Customer Order Representative
Pet Food Experts
01.2021 - 01.2022
- Successfully met sales goals in a fast-paced environment taking orders via phone, email, fax, and web
- Cultivated a strong client base through order accuracy and reliable customer service
- Identified and resolved consumer inquiries and requests
- Maintained customer accounts through accurate billing and issuing credits as needed
- Coordinated communications across multiple teams to ensure important information was clear and consistent for customers and retailers regarding price changes, recalls, policies, and other consumer-impacting changes
- Utilized vendor B2B programs and promotions and ensured that all required back-up information was properly filed
Inside Sales and Customer Service
American Distribution and Manufacturing Company (ADMC)
01.2017 - 01.2020
- Supported team operations including but not limited to onboarding new staff, problem solving, and providing work guidance as needed.
- Grew a large and profitable client list by maintaining long-term customer relationships
- Successfully maintained client relations when communicating bad news such as price increases or shipment delays
- Supported a heavy inbound call center in a dynamic, high-volume environment
- Met fill-rate metrics
- Prioritized orders for most efficient and cost-effective routes
- Tracked orders and arranged redeliveries as necessary
Owner/General Manager
Crossroads Catering, LLC
01.2014 - 01.2017
- Consulted with clients, wrote proposals, and created service contracts for events such as weddings and graduations
- Managed procurement, staffing, food production and service, and accounts payable
- Met or exceed client expectations through expert planning and team management
- Implemented policies and procedures to ensure all aspects of operations met food and safety regulations
- Collected payment and resolved any invoice questions
Education
Veterinary Technician -
Globe University
Skills
- Administrative procedures
- Mentoring
- Leadership
- Management
- Customer service
- Employee training
- Microsoft Office
- QuickBooks
- CRM systems
Timeline
Patient Access Coordinator
Allina Health
01.2024 - Current
Office Administrative Assistant
Countryside Plumbing & Heating
01.2023 - 01.2024
Veterinary Technician and Office Administrator
Countryside Veterinary Clinic
01.2022 - 01.2023
Customer Order Representative
Pet Food Experts
01.2021 - 01.2022
Inside Sales and Customer Service
American Distribution and Manufacturing Company (ADMC)
01.2017 - 01.2020
Owner/General Manager
Crossroads Catering, LLC
01.2014 - 01.2017
Veterinary Technician -
Globe University