Danielle Donaldson
The Bronx,NY
Summary
Organized and highly motivated team player with a strong knowledge of healthcare, well-versed in different diagnostic procedures, medical codes, terminology, and healthcare policies. Extreme attention to detail, with the goal of recognizing errors and working to improve the accuracy of personal health information, to ultimately ensure quality through policy and workflow changes. Skilled in administrative duties with strong ability to balance office responsibilities and use of interpersonal skills to maintain a positive and healthy work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Weill Cornell Imaging at New York Presbyterian
New York, NY
10.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in EPIC.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Completed a thorough verification of online-scheduled appointments to ensure adherence to workflow policies.
- Answered incoming calls, responded to inquiries, resolved customer complaints, and provided assistance as needed.
- Identified errors in the self-scheduling system, and submitted tickets where needed.
- Participated in training sessions related to new software programs, or changes in policies and procedures.
- Explained policies, procedures, and services to patients.
Office Assistant
Elite Dream Vacations
Bronx, NY
01.2022 - Current
- Renewed passports online through PICA.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Monitored calendars and scheduled appointments based on availability.
- Managed daily office operations to support travel planning activities.
Intern
Gateway Counseling Center
Bronx, NY
05.2022 - 07.2022
- Interacted with individuals with developmental disabilities and helped to reinforce human rights, wellness, and community inclusion.
- Took on the role of an administrative assistant and helped with data entry and organizing files and schedules.
- Helped to ensure group activities were carried out effectively to ensure the satisfaction of those participating.
- Deescalated conflicts between individuals.
- Assisted the director with monitoring clinical staff, ensuring compliance with implemented policies and rules and completing any additional tasks given.
Intern
Woodhull Medical Center
Brooklyn, NY
01.2022 - 05.2022
- Worked alongside patient relations staff to fulfill the responsibility of observing hospital interactions and surveying patients to assess their hospital experience and make plans for improvement where needed.
- Helped to provide emotional support and address any non-clinical patient needs and requests.
- Took on administrative duties such as data entry, managing records, retrieving files, and creating spreadsheets.
SYEP Worker
The Plaza Rehab & Nursing Center
Bronx, NY
06.2019 - 07.2019
- Worked alongside occupational and physical therapists and assisted with the activities and workouts.
- Helped to transport patients.
- Encouraged patients to complete their physical and occupational treatment for the day.
Associate
VITA Tax Preparation
Jamaica, NY
01.2019 - 04.2019
- Ran front desk and sign in station and helped to direct clients to appropriate areas of the office.
- Built and maintained relationships with peers and upper management to drive team success.
- Oversaw print and copy station to assist in providing clients with appropriate tax forms and information.
- Utilized Microsoft Excel for data entry.
Education
Bachelor of Science (Health Science BS) -
CUNY York College
Jamaica, NY07.2022
High School Diploma -
High School for Teaching and The Professions
Bronx, NY06.2018
Skills
- Proficient in Microsoft Word, Excel Powerpoint, Outlook and Teams
- Patient Registration
- Insurance Verification
- HIPAA Compliance
- Strong Interpersonal Skills
- Scheduling Diagnostic Procedures
- Phone and Email Etiquette
- Healthcare knowledge
- Administrative support
- Data entry accuracy
- Appointment verification
- Customer relationship management
Certification
EKG Certificate, 02/2022
Timeline
Patient Access Coordinator
Weill Cornell Imaging at New York Presbyterian
10.2022 - Current
Intern
Gateway Counseling Center
05.2022 - 07.2022
Office Assistant
Elite Dream Vacations
01.2022 - Current
Intern
Woodhull Medical Center
01.2022 - 05.2022
SYEP Worker
The Plaza Rehab & Nursing Center
06.2019 - 07.2019
Associate
VITA Tax Preparation
01.2019 - 04.2019
Bachelor of Science (Health Science BS) -
CUNY York College
High School Diploma -
High School for Teaching and The Professions