Elizabeth Garcia
Joliet,IL
Summary
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
26
26
years of professional experience
Work History
Patient Access Coordinator
UChicago Medicine
Bolingbrook, IL
05.2021 - 11.2024
- Researched discrepancies between insurance company information and hospital records.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Counselled patients on potential financial liabilities and payment requirements.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Financial Counselor
Advent Health Care
Lisle, Illinois
01.2015 - 02.2021
- Implemented tax-efficient investment strategies to maximize clients' after-tax returns.
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
- Reviewed bank statements for accuracy and discrepancies with clients to ensure proper accounting practices were being followed.
- Developed and expanded financial planning relationships with patients through loyal and dedicated service.
Finance/Accounting Assistant
Adventist Health System
Lisle, Illinois
02.2009 - 02.2014
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
- Provided support to upper management with special projects related to finance or accounting processes.
- Matched orders with invoices and recorded required information.
- Checked figures and postings for correct entry and proper codes.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Classified and summarized financial data to compile and enter in financial records
- Handled bi-weekly payroll services for company employees.
- Tracked and reported on departmental expenditures, contributing to cost control efforts.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
Billing and Coding Associate
Adventist Health System
Bolingbrook, Illinois
02.1999 - 02.2009
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Processed invoice payments and recorded information in account database.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
Education
Associate of Applied Science - Billing And Coding
American Medical Certification Association
Romeoville, IL05-2013
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Healthcare
- Strong organization
- Registration management
- Patient check-in
- Patient identity verification
- EMR
- Multitasking and organization
- Information collection
- Multi-channel communication
- Insurance billing
- Patient education
- Admitting coordination
- Customer follow-up
- Policy understanding
- Records maintenance
- Privacy regulations knowledge
- Customer service
- Medical coding
- Patient feedback management
- System updating
- Statistical data management
- Scheduling diagnostic procedures
- Data entry
- Flexible schedule
- Work quality evaluation
- Financial procedures adherence
- Pre-admission requests
- Strong empathy
- Healthcare systems navigation
- Payment processing
- Money handling
- Electronic health records
Timeline
Patient Access Coordinator
UChicago Medicine
05.2021 - 11.2024
Financial Counselor
Advent Health Care
01.2015 - 02.2021
Finance/Accounting Assistant
Adventist Health System
02.2009 - 02.2014
Billing and Coding Associate
Adventist Health System
02.1999 - 02.2009
Associate of Applied Science - Billing And Coding
American Medical Certification Association