Victoria Velasquez
McKinney
Summary
Dynamic Patient Access Coordinator with extensive experience at Rehab Associates of North Texas. Expert in insurance verification and patient registration, ensuring compliance with HIPAA regulations. Recognized for exceptional customer service and strong organizational skills, effectively managing high call volumes while maintaining a friendly demeanor and addressing patient needs efficiently.
Overview
1
1
year of professional experience
Work History
Patient Access Coordinator
Rehab Associates of North Texas
McKinney, TX
03.2025 - Current
- Assisted patients with registration and appointment scheduling processes.
- Managed patient information using electronic health record (EHR) systems.
- Provided support to team members in handling front desk operations.
- Learned insurance verification procedures to ensure accurate patient billing.
- Supported compliance with healthcare regulations and organizational policies.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations and general inquiries professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Education
Bachelor of Science - Renewable Energy
Texas Tech University
Lubbock, TX05.2024
Skills
HIPAA compliance
- Strong organization
- Appointment scheduling
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Phone and email etiquette
Strong organization
Patient registration
Insurance verification
Appointment scheduling
Customer service
Friendly and outgoing
Patient check-in
Problem-solving
Phone and email etiquette
Excellent communication
Caring and empathetic
Timeline
Patient Access Coordinator
Rehab Associates of North Texas
03.2025 - Current
Bachelor of Science - Renewable Energy
Texas Tech University