Rachel Kozicki
Crestwood,IL
Summary
Dynamic and motivated professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and streamline operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance guest experiences, while effectively managing high-volume inquiries.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hawthorne Race Course
Crestwood, IL
09.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Maintained accurate records of reservations, cancellations, and special requests using property management system.
- Resolved guest inquiries and complaints promptly, fostering positive relationships with clientele.
- Implemented organizational strategies to streamline front desk workflow and improve efficiency.
- Monitored lobby area for cleanliness and comfort, addressing any issues proactively for enhanced guest experience.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Summer Day Camp Director
Oak Lawn Park District
Oak Lawn, IL
05.2021 - 08.2025
- Developed and implemented engaging daily activities for campers, enhancing overall program participation.
- Supervised and trained staff on safety protocols, ensuring compliance with organizational standards.
- Led staff meetings to communicate objectives and share best practices, promoting team collaboration and morale.
- Fostered positive relationships with parents, addressing concerns promptly and providing regular updates on camper progress.
- Monitored camper behavior and resolved conflicts, fostering a positive and inclusive environment.
- Maintained camper files, properly storing and maintaining personal information.
Bakery Clerk
Orland Park Bakery
Orland Park, IL
08.2023 - 08.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained cleanliness and organization of bakery display cases to promote product visibility and freshness.
- Conducted quality checks on baked goods, ensuring adherence to company standards for taste and presentation.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Implemented creative merchandising strategies, boosting visibility and appeal of bakery items.
- Provided exceptional customer service by quickly and accurately fulfilling special orders, increasing repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Modernized media exposure through the production of entertaining and informative social media posts.
Education
Associate of Science - Radiology
Moraine Valley Community College
Palos Hills, IL05-2026
High School Diploma -
Alan B Shepard High School
Palos Heights, IL05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Data entry
- Problem-solving skills
- Patient Support
- Email correspondence
- Oral and writing communication
- Sensitive information handling
- Proficiency under times of high stress
Certification
- CNA - Certified Nurse Assistant
- Certified BLS CPR, American Heart Association - April 2024 to April 2026
Timeline
Front Desk Receptionist
Hawthorne Race Course
09.2025 - Current
Bakery Clerk
Orland Park Bakery
08.2023 - 08.2024
Summer Day Camp Director
Oak Lawn Park District
05.2021 - 08.2025
Associate of Science - Radiology
Moraine Valley Community College
High School Diploma -
Alan B Shepard High School