Hi, I’m
Amber Forsythe
Contracts & Logistics Administrator
Lenexa,USA
Summary
Contracts and Logistics Administrator at DIT-MCO International with expertise in contract management and customer service. Proficient in risk assessment and data analysis, fostering strong client relationships that drive satisfaction and loyalty. Proactive strategies implemented resulted in improved production scheduling and enhanced operational efficiency.
Overview
10
years of professional experience
Work History
DIT-MCO InternationalKansas City, MO
Contracts & Logistics Administrator/Program Manager/Project Manager
10.2024 - Current
Job overview
- Review and input all customer contracts.
- Maintain detailed records of contract terms, obligations, and expiration dates.
- Monitor contract performance to ensure parties meet agreed-upon terms.
- Resolve disputes or issues related to contracts.
- Conduct risk assessments and implement measures to minimize contractual and logistical risks.
- Analyze data to identify trends and recommend improvements.
- Serve as a liaison between procurement, logistics, and operational teams.
- Managed key accounts, ensuring all client requirements were fulfilled and exceeded, leading to increased customer loyalty and repeat business.
- Investigate and report on production capabilities for new orders and expediting of existing orders.
- Serve as the main point of contact between the customer and the manufacturing company, addressing inquiries and providing updates.
- Ensure customers are informed about production schedules, delivery timelines, and any changes affecting their orders.
- Developed project schedules while managing risks and mitigating issues.
- Effectively managed and facilitated weekly meetings with customers, providing timely updates on ongoing issues, upcoming challenges, and strategic solutions to ensure transparency and alignment.
DIT-MCO InternationalKansas City, MO
Customer Liaison Specialist/Project Management
06.2021 - 10.2024
Job overview
- Fostered strong relationships with clients, understanding their needs and ensuring their satisfaction with services and products.
- Provided exceptional customer support and resolving issues promptly and efficiently by enhancing the overall customer experience.
- Collected and analyzed customer feedback to inform product development and improve service delivery.
- Managed key accounts, ensuring all client requirements were fulfilled and exceeded, leading to increased customer loyalty and repeat business.
- Investigate and report on production capabilities for new orders and expediting of existing orders.
- Redesigned/created a new production schedule for our team to track orders and due dates efficiently.
- Serve as the primary liaison between the customer and the manufacturing company, addressing inquiries and providing updates.
- Ensure customers are informed about production schedules, delivery timelines, and any changes affecting their orders.
- Develop positive relationships with key customer contacts to foster loyalty and trust.
Vermillion Inc.Wichita, KANSAS
Aerospace Customer Service Representative/Program Manager
09.2019 - 06.2021
Job overview
- Provides customers with product and service information and resolves product and service concerns.
- Maintains ongoing relations, post-sale, with each customer (relationship management) and keeps the company’s customer files (customer database). Ongoing relations include continuous communication, evaluating customer complaints and/or feedback, and resolving or obtaining resolutions as needed.
- Initiates the quotation process and prepares quotations.
- Answer calls and messages by customers as quickly as possible.
- Resolve issues with products or services and escalate to our engineers when applicable.
- Utilizes Customer-specific web-based portals for the exchange of customer information.
- Investigate and report on production capabilities for new orders and expediting of existing orders.
- Provide customers with detailed order statuses.
Liberty NationalWichita, KANSAS
Insurance Agent
01.2019 - 09.2019
Job overview
- Generate and follow up on leads, schedule appointments, identify client needs, and provide coverage for them and their families.
- Close the sale with current prospective customers.
- Meet new business production goals and objectives.
- Provide customer support in a friendly, prompt, and accurate manner.
- Network and build business referral relationships.
- Write policies and renewals for small businesses.
- Work with employers to provide valuable benefits to their employees while helping the company save on their payroll taxes at no cost to the business.
Public Works City of WichitaWichita, KANSAS
Call Center Information Specialist/Collections
08.2017 - 01.2019
Job overview
- Working with customers to resolve their debts, whether through a payment plan or a lump-sum settlement amount.
- Requests account information, accesses customer record databases or other electronic tools, and delivers information to the desktop—Authenticates customer by requesting PIN or other identifying information.
- Answers incoming calls from customers and provides quality, responsive, and positive customer contact to retain the customer and correct the past due situations.
- Documents call results, including the disposition of calls, customer payment agreements, payment plans, and other results.
- Negotiates with customers to agree upon payment arrangements when required and processes payments by telephone (credit card, checking account, etc.).
Family MotorsWichita, KANSAS
Administrative Assistant
09.2015 - 08.2017
Job overview
- Managed and maintained the service and parts department inventory, handled vehicle service issues, developed an effective appointment schedule, and handled work & repair orders.
- Filed, answered, and transferred calls, relayed messages, kept updated on emails and faxes, wrote checks to outside sources, and took payments.
- Resolved escalated issues and alerted the appropriate department, ensuring timely resolution.
- Ensured all title work was correct, charged customers appropriately, and resolved customer account issues.
Education
Butler County Community CollegeEldorado, Kansas
Associate degree from general studies
01.2004
Skills
- Contract review and pricing analysis
- Presentation skills
- Public speaking
- Customer service excellence
- Corporate and executive relations
- Meeting planning and minute taking
- Word processing and typing
- Spreadsheet management
- Problem solving and issue resolution
- Database management and archiving
- Professional demeanor in customer interactions
- Expertise in computer applications
- Data analysis
- Risk assessment
- Order tracking
- Effective communication
- Production scheduling
Accomplishments
- Emerging Leaders I, 2024
- Emerging Leaders II, 2024
- Project Quality Management, JCCC, 2024
- Effective Communications for Project Managers, JCCC, 2023
- Project Risk Management, JCCC, 2023
- Managing Schedules and Cost, JCCC, 2023
- Project Management Essentials, JCCC, 2023
- Health, Life, and Accident Insurance License - Kansas, 2019
References
Professional references are available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchCareer advancementTimeline
Contracts & Logistics Administrator/Program Manager/Project Manager
DIT-MCO International
10.2024 - Current
Customer Liaison Specialist/Project Management
DIT-MCO International
06.2021 - 10.2024
Aerospace Customer Service Representative/Program Manager
Vermillion Inc.
09.2019 - 06.2021
Insurance Agent
Liberty National
01.2019 - 09.2019
Call Center Information Specialist/Collections
Public Works City of Wichita
08.2017 - 01.2019
Administrative Assistant
Family Motors
09.2015 - 08.2017
Butler County Community College
Associate degree from general studies
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