Amber Francoeur
Winchendon,MA
Overview
7
7
years of professional experience
Work History
Budtender/Receptionist
Budtender/Receptionist
Gardner, MA
04.2024 - 02.2025
- Led all front-of-house operations, significantly boosting service speed and customer satisfaction.
- Optimized staff training, improving performance and fostering a supportive environment.
- Analyzed and resolved issues, enabling gradual procedures that increased revenue.
- Implemented inventory management, reducing waste and improving stock accuracy.
- Cultivated supplier relationships, enhancing product quality and reducing costs.
- Streamlined delivery systems, resulting in a noticeable reduction in customer wait times and heightened service efficiency.
- Fostered collaboration across departments, enhancing morale and encouraging open communication among staff.
- Maintained accurate inventory records and conducted regular audits, resolving ongoing stock levels and maintaining issues.
- Managed scheduling processes, leading to noticeable improvements in staff coverage and overall team productivity.
- Implemented new best practices, fostering a positive work culture that promoted collaboration and continuous improvement.
- Developed targeted marketing initiatives, driving substantial increases in foot traffic and bolstering sales performance.
- Demonstrated extensive knowledge of different strains, product types, and consumption methods to educate customers on the effects of medical and recreational cannabis.
- Maintained cleanliness and organization of the store, ensuring that all products were properly labeled, stocked, and displayed for optimal customer experience.
- Ensured compliance with all cannabis regulations regarding age verification, product labeling, packaging requirements, and recordkeeping.
Hostess
Hostess
Devens, MA
07.2019 - 11.2019
Generalist
Generalist
Williamsburg, KY
05.2018 - 09.2018
- Handled cash transactions and processed credit/debit card (POS) system transactions while maintaining a high level of integrity in handling money.
- Educated customers on the various medical benefits of cannabis and legalization updates as well as new product knowledge and promotions.
- Managed and updated all social media platforms, providing information on upcoming events and promotions.
- Managed shipping and receiving of all products and inventory for the appropriate departments.
- Worked with the compliance department to ensure proper sign-in processes and distributing badges.
- Maintained a high level of customer service and professionalism, maintaining strict adherence to privacy regulations and company policies.
- Worked with the sales team to ensure proper product knowledge, enhancing client understanding and satisfaction.
- Maintained accurate records and adhering to labeling standards.
- Package items being sent out to dispensaries.
Timeline
Budtender/Receptionist
Budtender/Receptionist
04.2024 - 02.2025
Hostess
Hostess
07.2019 - 11.2019
Generalist
Generalist
05.2018 - 09.2018