Amber Gallagher
Broadview Heights,OH
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
8
8
years of professional experience
Work History
RECEPTIONIST
TRILLIUM CREEK DERMATOLOGY
06.2024 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing
- Check patient insurance, demographic, and health history to keep information current
- Help patients complete necessary medical forms and documentation
- Perform various administrative tasks by filing, copying and faxing documents
- Maintain confidentiality and privacy of patient information, adhering to HIPAA regulations
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families
- Keep waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Increase customer satisfaction by promptly addressing and resolving inquiries and concerns
SALON COORDINATOR
JADE HAIR SALON
02.2020 - 06.2024
- Provide a welcoming environment for customers and offer assistance
- Scheduled appointments by phone, email and in person and recommended additional services
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively
- Answer questions and provide conflict resolution
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs
- Managed cash flow, business transactions, banking, and accounting processes
- Managed payroll processing accurately and efficiently for all salon personnel
- Upsold salon products and services to customers through effective communication and successful marketing methods
SALES ASSOCIATE
TRUE NORTH
05.2019 - 06.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
SERVICE ASSISTANT
LONGHORN STEAKHOUSE
12.2016 - 08.2018
- Front desk host, greet incoming guests and provide a warm and welcoming atmosphere
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction
- Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers
- Assisted in maintaining a clean and sanitary dining environment for the comfort of guests
- Promote monthly specials and provide customers with updates on menu items
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Maintained composure and work quality while under stress
Education
COSMETOLOGY LICENSE -
PAUL MITCHELL THE SCHOOL CLEVELAND
01.2019
ASSOCIATE OF ARTS -
CUYAHOGA COMMUNITY COLLEGE
01.2018
HIGH SCHOOL DIPLOMA -
VALLEY FORGE HIGH SCHOOL
01.2015
Skills
- Outstanding customer service skills
- Cash handling
- Inventory specialist
- Multi-tasking skills
- Able to perform under pressure
Detail oriented
- Able to work independently
- Able to work in a group setting
- Data entry
- Time management
- Organization skills
Problem-solving
Timeline
RECEPTIONIST
TRILLIUM CREEK DERMATOLOGY
06.2024 - Current
SALON COORDINATOR
JADE HAIR SALON
02.2020 - 06.2024
SALES ASSOCIATE
TRUE NORTH
05.2019 - 06.2020
SERVICE ASSISTANT
LONGHORN STEAKHOUSE
12.2016 - 08.2018
ASSOCIATE OF ARTS -
CUYAHOGA COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
VALLEY FORGE HIGH SCHOOL
COSMETOLOGY LICENSE -
PAUL MITCHELL THE SCHOOL CLEVELAND
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