AMBER GALLAGHER
Dover,OH
Summary
Results-driven healthcare operations professional with over 10 years of experience in medical assisting, physician-office administration, and assisted living leadership. Expertise in staff supervision, regulatory compliance, care coordination, and quality improvement. Proven track record in managing a 127-bed assisted living community, enhancing interdisciplinary collaboration, and delivering resident-centered services.
Overview
10
10
years of professional experience
Work History
Wellness Director
Country Club Rehabilitation Center
Dover, OH
06.2026 - Current
- Oversee daily operations and resident wellness services for a 127-bed assisted living community, promoting safe, person-centered care and quality of life.
- Led care staff through coordination of staffing, schedules, training, and performance expectations to ensure effective day-to-day operations.
- Coordinate resident admissions, assessments, service-plan development and updates, care transitions, and communication with residents, families, providers, and community partners.
- Monitored resident needs and service delivery, ensuring compliance with regulations and facility policies while upholding resident rights.
- Collaborate with nursing, medication services, dietary, activities, social services, and other departments to address resident concerns and coordinate services.
- Respond to resident and family questions, concerns, and incidents with professionalism, timely communication, documentation, and appropriate follow-through.
- Supported quality assurance and staff education initiatives, enhancing operational readiness for surveys, audits, and compliance reviews.
Medical Assistant
Stark County Arthritis Clinic
North Canton, OH
09.2021 - 06.2026
- Roomed patients, obtained vital signs and medical histories, and prepared patients for provider visits to facilitate efficient provider consultations.
- Acted as a patient contact for questions and care needs while maintaining professionalism and confidentiality.
- Acted as primary patient contact for inquiries and care needs, ensuring professionalism and confidentiality in all interactions.
- Completed insurance prior authorizations and coordinated communications with payers and clinical staff to streamline patient care processes.
Office Manager / Medical Assistant
Stark County Physicians
North Canton, OH
01.2021 - 06.2026
- Managed daily operations of a busy medical practice, supporting efficient workflows, patient service, and provider operations.
- Coordinated staff timekeeping, scheduling, administrative documentation, and communication among providers, employees, and patients to streamline office operations.
- Supported hiring, interviewing, onboarding, training, and staff guidance; helped reinforce office policies, procedures, and performance expectations.
- Maintained organized medical records and supported compliance with HIPAA, office policies, and clinical documentation standards.
- Monitored quality metrics and facilitated workflow initiatives to ensure compliance with blood pressure quality goals, transitional-care follow-up tasks, and Medicare wellness workflows.
- Assisted with patient intake, medication reconciliation, and charting.
Medical Assistant
Union Hospital
Dover, OH
12.2016 - 11.2019
- Maintained patient charts and ensured compliance with privacy standards to safeguard confidential health information.
- Obtained vital signs and assisted with blood draws to facilitate timely clinical care.
- Answered patient calls and coordinated laboratory testing to enhance communication between patients and providers.
Education
Associate of Applied Science - Medical Assisting
Stark State College
Canton, OHMedical Office Support Certificate -
Buckeye Career Center
New Philadelphia, OHHigh School Diploma -
Claymont High School
Uhrichsville, OHSkills
- Healthcare Operations Management
- Care coordination
- Admissions coordination
- Medication coordination
- Incident Follow-Up & Documentation
- Regulatory compliance
- Quality assurance
- PointClickCare / Electronic Documentation
- Interdisciplinary collaboration
- Leadership & Staff Supervision
- Staff onboarding
- Living operations
- Team collaboration
- Microsoft Office
- Electronic records
- Patient confidentiality
- Conflict management
- Resident advocacy
Timeline
Wellness Director
Country Club Rehabilitation Center
06.2026 - Current
Medical Assistant
Stark County Arthritis Clinic
09.2021 - 06.2026
Office Manager / Medical Assistant
Stark County Physicians
01.2021 - 06.2026
Medical Assistant
Union Hospital
12.2016 - 11.2019
Associate of Applied Science - Medical Assisting
Stark State College
Medical Office Support Certificate -
Buckeye Career Center
High School Diploma -
Claymont High School