Amber Galvan
San Antonios
Summary
Dedicated professional with extensive experience in customer service and team training. Known for strong problem-solving skills and a commitment to high customer satisfaction standards. Ready to contribute to a collaborative environment focused on continuous improvement.
Overview
13
13
years of professional experience
Work History
Service Advisor
Crash Champions
San Antonio, TX
01.2024 - Current
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Coordinated repair estimates, ensuring accurate assessments of vehicle damage.
- Communicated effectively between customers and technicians to facilitate service updates.
- Managed customer relations, addressing concerns to enhance satisfaction and loyalty.
- Provided training support for new team members on service protocols and systems.
- Streamlined workflow processes to improve service efficiency and reduce wait times.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Advisor
Caliber Collision Repair
San Antonio, TX
08.2013 - 11.2024
- Implemented feedback mechanisms to identify areas for process improvement in customer service.
- Monitored inventory levels of parts and supplies, coordinating timely reorders as needed.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with technicians to streamline repair processes and improve turnaround times.
- Assisted customers in understanding service options and provided accurate estimates.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Streamlined processes to reduce costs and improve service delivery standards.
- Coordinated training programs that increased employee engagement and retention rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma -
O'Connor High School
06-2010
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Handling customer complaints
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Staff education and training
- Performance goals
- Data processing
- Quality inspection
- Tech-Savvy
- MS office
- Multi-line phone talent
- Account updates
Timeline
Service Advisor
Crash Champions
01.2024 - Current
Service Advisor
Caliber Collision Repair
08.2013 - 11.2024
High School Diploma -
O'Connor High School