Amber Gammage
Pompano Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Youth Development Professional
Homesafe
Boca Raton, FL
02.2025 - Current
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
Substitute Teacher
Kelly Education Services
Fort Lauderdale, FL
05.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Member Experience Advisor
Nations Benefits
1700 N University Drive
08.2022 - 03.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
Boys & Girls Club Counselor
Jim & Jan Moran Club – Boys & Girls Club of Broward, County
Deerfield Beach, Florida
05.2019 - 04.2022
- My duties included helping kids with homework, front desk clerk activities, and serving kids meals and snacks.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Cashier
Publix Super Market
Deerfield Beach, Florida
09.2017 - 08.2021
- Worked together with cashiers to guarantee customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Communicated with cashiers and customers to learn about bagging needs.
Education
Bachelor Of Science - Education
Nova Southeastern University
Davie, FL05.2025
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06.2021
Skills
- Customer Service Management Skills
- Team Development
- Leadership
- Great Communication
- Youth mentoring
- Positive youth development
- Youth supervision
- Youth behavior management
- Tactful communication
References
Homesafe-Carlos Napier/ Supervisor
Cell-(561)-889-7158
Kelly Education- Lorraine Olriedge middle school office manager
Cell- (754)-322-4720
Nations Benefits- Ieshia Hylton/ Supervisor
Cell- (786)-447-5166
Boys And Girls Club- Morgan Djangli/ Supervisor
Cell- (410)-900-3641
Timeline
Youth Development Professional
Homesafe
02.2025 - Current
Substitute Teacher
Kelly Education Services
05.2024 - Current
Member Experience Advisor
Nations Benefits
08.2022 - 03.2024
Boys & Girls Club Counselor
Jim & Jan Moran Club – Boys & Girls Club of Broward, County
05.2019 - 04.2022
Customer Service Cashier
Publix Super Market
09.2017 - 08.2021
Bachelor Of Science - Education
Nova Southeastern University
High School Diploma -
Deerfield Beach High School