Amber Garcia
Whittier,CA
Summary
Dedicated worker skilled at using MS Office and Excel. Looking to maximize customer satisfaction & exceeding business objectives with an organized approach & strong multitasking abilities. Efficiency-driven clerical team member with demonstrated abilities that managing files, organizing records & coordinated paperwork. Devoted to enhancing team performance with smooth administrative support. Eager to contribute to team success through hard work, attention to detail & excellent organizational skills. Motivated to learn, grow, & excel in career path.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
QXO (Beacon Building Products)
Long Beach, CA
02.2022 - Current
- Create Excel spreadsheets for different customers
- Process a daily recon at the end of the day to make sure that all making sure that all monies are accounted for. Make sure that all cash & checks get deposited to the bank
- Provide quality clerical support through data entry, document management, email correspondence, overseeing operation of office equipment
- Assist walk-ins with will call orders and/or placing new orders.
- Managed customer inquiries and provided product information for building materials.
- Assisted in preparing sales presentations and product demonstrations for clients.
- Resolved customer complaints by identifying issues and providing timely solutions.
- Coordinated with logistics to ensure timely delivery of materials to customers.
- Maintained detailed records of customer interactions, orders and account status updates.
- Delivered superior customer support to improve account retention rate.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Implemented sales promotions and discounts in collaboration with the marketing department.
- Developed customized Salesforce solutions to meet business requirements.
- Created customized reports and dashboards to track sales performance metrics.
- Coordinated communication between clients and internal teams to streamline processes.
- Supported sales team by delivering current territory sales data and costing information.
- Reviewed invoices, contracts, and other documents for accuracy prior to submission.
- Managed logistics including transportation, catering, and audiovisual requirements for events.
- Coordinated daily scanning operations for document management and archival systems.
Receptionist/Administrative Assistant
Window World
Phoenix, AZ
06.2021 - 01.2022
- Answering phones to schedule estimates, to install products, or issues regarding warranty, and product quality
- Scan documents for electronic record keeping
- Take payments over the phone and making sure the customer gets their invoices
- Confirm file in updating dates for product installation for customers
- Entered and maintained accurate data in company databases.
- Assisted with document preparation, ensuring accuracy and compliance with company standards.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed payment histories to identify trends and issues in collections.
Assistant Manager/Cashier
Marios Tacos
Pico Rivera, CA
01.2018 - 05.2021
- Operated cash register to process sales transactions and handle cash
- Entered food beverage order in POS system
- Suggested described items based on guest preferences
- Operated, sanitized kitchen, and food preparation equipment
- Resolved customer complaints independently or with aid of supervisor
Education
Associates Degree - Business Management
Rio Hondo College
06.2025
High School Diploma -
Pioneer High School
06.2019
Skills
- Verbal and written communication skills
- Microsoft Outlook ,Microsoft Excel and Microsoft Word
- Prioritization/Flexible
- Customer service
- Order processing
- Database management
- Customer relationship building
- Issue resolution
- Salesforce
- New business development
- Sales closing
- Product knowledge
Timeline
Inside Sales Representative
QXO (Beacon Building Products)
02.2022 - Current
Receptionist/Administrative Assistant
Window World
06.2021 - 01.2022
Assistant Manager/Cashier
Marios Tacos
01.2018 - 05.2021
Associates Degree - Business Management
Rio Hondo College
High School Diploma -
Pioneer High School