Wellness
Amber Gardiner
Seattle,WA
Summary
Compassionate, motivated, and people-centered Human Services professional dedicated to serving others. Strong background in communication, organization, trauma-informed support, substance abuse, and domestic violence. Thrives while working in a team setting as well as independently. Passionate about creating safe spaces, building trust, and making a meaningful impact in the lives of others.
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
Program Coordinator
Lighthouse NW
Seattle, WA
2023 - 2024
- Maintained organized filing systems to ensure important documents were accurate, accessible, and easy to manage in support of smooth daily operations.
- Developed and maintained documentation practices that helped keep projects organized, encouraged collaboration, and supported compliance.
- Coordinated support services with a client-centered approach, helping address individual needs and improve satisfaction.
- Conducted regular audits and updates to keep records current, reliable, and useful for informed planning and decision-making.
- Supported community engagement efforts by helping facilitate workshops, group sessions, and family-centered activities that built connections and increased participation.
- Assisted in planning and carrying out family-focused events, helping create meaningful experiences that contributed to program success.
- Strengthened communication between care teams and outside partners to improve collaboration and continuity of support.
- Collaborated with the Program Manager and Executive Director to improve workflows, strengthen program effectiveness, and better serve clients and families.
- Coordinated cross-departmental projects to enhance operational efficiency and collaboration.
- Developed and implemented program schedules, ensuring timely delivery of services and resources.
- Facilitated workshops and training sessions to promote team development and continuous learning initiatives.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
Manager
Dizzy Beans Espresso
Mill Creek, WA
09.2007 - 11.2017
- Directed full daily operations of a high-volume walk-up and drive-thru espresso stand, ensuring exceptional customer service, operational efficiency, and a consistently positive guest experience.
- Led by example in a fast-paced environment by preparing beverages, handling cash and register transactions, resolving customer needs, and maintaining a smooth, organized workflow throughout each shift.
- Oversaw employee scheduling, supported recruitment and hiring efforts, and trained new team members to uphold high standards of service, productivity, and professionalism.
- Managed inventory and supply operations across multiple vendors, including ordering, receiving, stocking, and monitoring product levels to ensure seamless day-to-day business continuity.
- Strengthened team performance and workplace morale through hands-on leadership, clear communication, and the ability to effectively balance staff support with operational demands.
- Demonstrated strong multitasking, problem-solving, and organizational skills while managing customer satisfaction, team coordination, and overall stand performance in a demanding, high-traffic setting.
- Trained and mentored staff to enhance performance and maintain high-quality standards.
- Conducted regular performance evaluations to identify areas for employee development and training needs.
- Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Barista
Northern Espresso
Bothell, WA
11.2009 - 10.2012
- Provided outstanding service in a high-volume espresso environment, supporting both a double-sided drive-thru and a busy walk-up window with speed, accuracy, and professionalism.
- Expertly prepared beverages and food orders while balancing multiple priorities in a fast-paced setting and maintaining a welcoming customer experience.
- Demonstrated strong multitasking and time-management skills by efficiently handling large order flow without compromising quality or service.
- Upheld high standards of cleanliness, organization, and health-code compliance to ensure a safe and efficient work environment.
- Supported operational success through inventory management, shipment processing, stock organization, and supply monitoring.
- Entrusted with cash handling responsibilities, including preparing daily deposits and completing secure bank drop-offs with reliability and attention to detail.
- Prepared and served high-quality espresso drinks, ensuring consistency in taste and presentation.
- Trained new baristas on beverage preparation techniques and customer service standards, enhancing team performance.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Java Hut / Harley Davidson Cafe
Lynnwood, WA
06.2007 - 01.2008
- Provided exceptional customer service in a high-volume coffee stand, serving drive-thru and walk-up customers with professionalism, efficiency, and a positive attitude.
- Prepared a variety of beverages and food items in a fast-paced setting while maintaining high standards of quality, accuracy, and customer satisfaction.
- Managed multiple responsibilities simultaneously, demonstrating strong multitasking, time-management, and problem-solving skills during high-demand shifts.
- Played a key role in daily operations by handling register transactions, preparing food, stocking inventory, maintaining cleanliness, and ensuring the workspace remained organized and operational.
- Contributed to a smooth and welcoming café environment by balancing speed, service, and attention to detail in every customer interaction.
- Prepared and served high-quality espresso drinks, ensuring consistency in taste and presentation.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Conducted regular quality control checks to uphold the highest standards of food and beverage service.
Education
Associate of Applied Science - Human Services
Highline College
Seattle, WA06-2026
Associate of Science - INTERNSHIP- Lighthouse NW Domestic Violence Progra
Highline College
Seattle, WA03-2026
Skills
- Client advocacy
- Crisis Support
- Trauma-Informed support
- Facilitation
- Substance abuse
- Domestic violence advocacy
- Program Coordination
- Community Engagement
- Outreach
- Fundraising Coordination
- Leadership
Certification
Ethics of Substance Abuse Counseling-
HIPPA /Confidentiality Training-
Trauma Informed Support Group Facilitator Training-
Mandated Reporter Training
Interests
Nature
Fitness
Timeline
Barista
Northern Espresso
11.2009 - 10.2012
Manager
Dizzy Beans Espresso
09.2007 - 11.2017
Barista
Java Hut / Harley Davidson Cafe
06.2007 - 01.2008
Program Coordinator
Lighthouse NW
2023 - 2024
Associate of Applied Science - Human Services
Highline College
Associate of Science - INTERNSHIP- Lighthouse NW Domestic Violence Progra
Highline College