Eshonti James
Columbus,OH
Summary
Detail-oriented professional with a strong background in process improvement and workflow optimization. Demonstrates analytical skills and technical knowledge in data-driven environments. Effectively manages multiple tasks in fast-paced settings while consistently delivering results. Collaborates well with teams and approaches challenges with a positive mindset.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Program Coordinator
All T.H.A.T - Teens Hopeful About Tomorrow
Columbus, Ohio
05.2026 - Current
- Coordinated program schedules and logistics for community engagement activities.
- Implemented classroom management strategies to foster a positive learning environment.
- Developed engaging lesson plans for diverse student needs.
- Communicated effectively with parents regarding student progress and needs.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Group Specialist
The Buckeye Ranch
Columbus, OH
09.2024 - 04.2026
- Facilitated group sessions for youth, improving engagement and communication skills.
- Collaborated with multidisciplinary teams to ensure holistic support for clients.
- Developed individualized care plans tailored to each child's unique needs.
- Monitored client progress and documented observations in case management systems.
- Educated families on resources and strategies to enhance their ability to provide effective support.
- Managed crisis situations using de-escalation techniques and safety protocols to maintain client safety.
Security Officer, Part Time
Nationwide Arena
Columbus, Ohio
03.2025 - 11.2025
- Monitored entry points to prevent unauthorized access and uphold safety protocols.
- Responded promptly to incidents and emergencies, maintaining calm and order.
- Assisted in crowd management during events, prioritizing patron safety and comfort.
- Collaborated with event staff to enforce safety regulations and enhance event security.
- Facilitated a positive first impression for staff, guests, vendors, and contractors during their arrival. upon arrival at the facility entrance.
Administrative Assistant, Part-Time
J5Unlimited
Columbus, OH
11.2022 - 02.2025
- Coordinated office communications and scheduled meetings across multiple departments to enhance collaboration.
- Assisted in preparing reports and documents using various office software tools.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Streamlined filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
- Responded to customer inquiries regarding products and services, facilitating effective communication.
Banker Support Specialist II
JPMorgan Chase
Westerville, Ohio
04.2021 - 10.2022
- Resolved residents' bank account inquiries through prompt responses to calls and emails from bankers, enhancing customer service experience.
- Delivered clear, concise information to address banker concerns, facilitating effective communication and resolution.
- Ensured compliance with banking guidelines and maintained accuracy in all tasks, contributing to operational integrity.
- Utilized banking software to efficiently manage and update account information.
- Managed confidential information with care to uphold privacy and security standards.
- Acquired expertise in managing decedent accounts and processing medallion stamps in a banking environment.
Clerical Specialist
Franklin County Job And Family Services
Columbus, Ohio
09.2017 - 04.2021
- Executed clerical tasks such as filing, data entry, and document preparation to support operational efficiency.
- Managed client records and maintained data integrity in case management systems.
- Coordinated communication between clients and service providers to ensure timely access to support services.
- Addressed client inquiries about eligibility and program services, enhancing client understanding and satisfaction.
- Scheduled appointments for clients and maintained organized calendars for staff members.
- Trained new staff on office procedures and documentation standards to enhance onboarding efficiency.
- Managed incoming calls and directed inquiries to appropriate parties, facilitating effective communication.
Team Leader
White Castle
Powell, Ohio
05.2015 - 09.2017
- Coordinated staff schedules to ensure optimal coverage during peak hours, improving customer service.
- Provided excellent customer service and resolved guest complaints effectively.
- Developed training program for new employees on company policies and procedures to enhance onboarding experience.
- Monitored inventory levels and ordered supplies to maintain stock availability and support operations.
Education
Bachelor of Science - Paralegal And Law
University of Cincinnati
Cincinnati, OH12-2027
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College
Steubenville, OH06-2021
Skills
- Program coordination
- Client advocacy
- Case management
- Data management
- Client support
- Conflict resolution
- Communication
- Team collaboration
- Problem solving
- Time management
- Self-motivation
- Legal research
Certification
- Legal Technology
- Microsoft Word
- Adobe Pro
- WordRake
- Clio
- Trial Director
- CloudNine Concordance
- CPR
- ORAS
- CPI
Timeline
Program Coordinator
All T.H.A.T - Teens Hopeful About Tomorrow
05.2026 - Current
Security Officer, Part Time
Nationwide Arena
03.2025 - 11.2025
Group Specialist
The Buckeye Ranch
09.2024 - 04.2026
Administrative Assistant, Part-Time
J5Unlimited
11.2022 - 02.2025
Banker Support Specialist II
JPMorgan Chase
04.2021 - 10.2022
Clerical Specialist
Franklin County Job And Family Services
09.2017 - 04.2021
Team Leader
White Castle
05.2015 - 09.2017
Bachelor of Science - Paralegal And Law
University of Cincinnati
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College