Amber Garelle
Kahuku,HI
Summary
Motivated and adaptable professional with a strong background in customer service and problem-solving gained from the service industry. Seeking to leverage my technical aptitude and associate degree in computer science to pursue a career in IT.
Overview
12
12
years of professional experience
Work History
Bartender
Uncle Bo's Pupu Bar And Grill
04.2016 - Current
- Began as hostess, advanced to busser, then server, and currently hold the position of bartender.
- Maintained meticulous attention to detail in orders, payments, and inventory management, while ensuring quality and presentation of food and beverages.
- Provided comprehensive IT assistance for POS system maintenance, troubleshooting Wi-Fi connectivity issues, and ensuring optimal performance of TVs and audio systems within restaurant.
- Quickly identified and resolved problems (sometimes before they occurred), whether it was handling customer complaints or troubleshooting equipment issues.
Front Office Manager
Eagle Sanitation
01.2012 - 03.2016
- Provide administrative support to ensure efficient office operations.
- Oversee organization and maintenance of office facilities and equipment.
- Proficient in using office software and tools such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and project management software.
- Troubleshoot basic IT issues and provide IT support as needed.
- Processed invoices and purchase orders promptly and accurately.
- Communicated effectively with vendors, suppliers, and clients to resolve any billing or payment discrepancies in a timely manner.
- Calculated and processed payroll for employees on a weekly basis using ADP.
Education
Associate of Science - Computer Science
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI05.2024
Skills
- Operating Systems (Windows, Linux, macOS)
- Networking Protocols (TCP/IP, DNS, DHCP)
- Software Installation and Configuration
- Basic understanding of languages like Python, Java
- Knowledge of cybersecurity fundamentals such as encryption, firewalls, and security best practices
- Strong communication skills and the ability to assist users with technical problems in a friendly and professional manner
- Demonstrated ability to work effectively in a team environment, collaborating with colleagues to solve problems and achieve goals
- Strong willingness to learn new technologies and adapt to change
Accomplishments
Member of the Alpha Kappa Psi Chapter of the Phi Theta Kappa Honor Society at Kapi'olani Community College
Timeline
Bartender
Uncle Bo's Pupu Bar And Grill
04.2016 - Current
Front Office Manager
Eagle Sanitation
01.2012 - 03.2016
Associate of Science - Computer Science
Kapiolani Community College/University of HI Community Colleges
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