Amber Garrett
Summary
Detail-oriented Communications Professional with extensive experience in high-pressure environments. Delivered effective multi-agency response coordination and critical incident triage through strong situational awareness and resource allocation skills. Focused on maintaining precise documentation and providing empathetic communication during emergencies to ensure rapid and accurate dispatching.
Overview
16
16
years of professional experience
Work History
Dispatcher
United Airlines
San Francisco
09.2022 - 02.2026
- Prioritized and dispatched ground support maintenance and emergency response resources according to safety protocols and FAA regulations.
- Coordinated multi-agency responses with operations, safety maintenance, and external emergency services, enhancing incident resolution effectiveness.
- Managed high-volume radio and telephone communications, ensuring real-time situational awareness during peak operations.
- Monitored multiple radio frequencies, ensuring clarity and accuracy under pressure to support real-time decision-making.
- Gathered and verified critical information swiftly, facilitating safe decision-making in time-sensitive situations.
- Facilitated aircraft movement across the airport, optimizing adherence to flight schedules during emergency priorities.
- Maintained detailed time-stamped incident logs and prepared after-action summaries for compliance, enhancing investigation accuracy.
Operations Manager
Garrett Manufacturing
South San Francisco
10.2009 - 09.2022
- Directed daily operations in fast-paced production environment, ensuring adherence to safety standards and compliance with procedures.
- Maintained operational documentation accuracy while protecting confidential information.
- Resolved operational and customer issues efficiently, maintaining professionalism under pressure.
Education
GED (1996) - San Mateo Adult School
Ascend Leadership Program (2023) - United Airlines
Skills
- Two-way radio communication
- Dispatch software proficiency
- Field personnel monitoring
- Route planning
- Tracking systems management
- Incident logging and reporting
- Call prioritization
- Critical thinking
- Team collaboration
- Active listening
Education and Training
other,other
Timeline
Dispatcher
United Airlines
09.2022 - 02.2026
Operations Manager
Garrett Manufacturing
10.2009 - 09.2022
GED (1996) - San Mateo Adult School
Ascend Leadership Program (2023) - United Airlines