Amber Garza
La Mesa,CA
Summary
Renovation Draw Specialist with expertise in managing renovation draw processes, coordinating inspections and documentation, and ensuring timely and accurate disbursements. Strong knowledge of renovation loan products, lending guidelines, and regulatory requirements. Top-notch communicator with excellent time management, administrative, problem-solving, and customer service skills.
Overview
16
16
years of professional experience
Work History
Renovation Draw Specialist
Plaza Home Mortgage Inc.
03.2020 - 09.2026
- Review, process and track renovation draws and change requests as well as all incoming and outgoing communication.
- Verify lien waivers, insurance, invoices and other required paperwork.
- Monitored project timelines and budgets to ensure alignment with renovation goals.
- Balance the renovation budget with Collaborated with borrowers, contractors, third-party vendors, inspectors, and internal partners to streamline renovation processes.
- Adhere to all regulatory requirements.
- Managed the release of draws for renovation projects on 203k, HomeStyle, CHOICE, USDA, VA Standard and Limited loans by reviewing draw and change requests, verifying documents such as lien waivers, invoices and inspection reports.
- Analyzed documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Strong attention to detail, organization and analytical/problem-solving abilities.
Account Manager
Student Loan Service.US/Docupop
03.2014 - 10.2019
- Manage relationships between clients, collection agencies and student loan servicers
- Educate clients of their Federal student loan repayment options based on the Department of Education guidelines
- Maintained customer relationships through effective use of Salesforce, enhancing client engagement and satisfaction.
- Gathered and organized documents from clients to ensure accurate and timely processing of applications.
- Delivered outstanding customer service through effective communication and regular updates, fostering trust and client loyalty.
- Gathering documents from clients to ensure applications are processed correctly
- Creates new procedures and protocols due to the changing student loan industry
- Process applications to assist in the consolidation and rehabilitation programs of federal student loans
Assistant Office Manager
Westside Rentals
03.2011 - 11.2013
- Supported landlords and property managers in property appraisals and tenant selections to ensure quality matches
- Trained new employees in customer service, software and phone etiquette
- Trained new employees in customer service, software, and phone etiquette to enhance team competence
- Assisted landlords and property managers in property appraisal and tenant selections
Education
General Ed Courses
San Diego Mesa College
South Portland High School
Skills
- Knowledge of renovation processes
- Knowledge of renovation loan products, guidelines, and regulatory requirements
- Proficiency in relevant financial software and Microsoft Office
- Strong attention to detail, organization and analytical/problem-solving abilities
- Regulatory compliance
- Ability to perform all job functions with attention to detail, speed, and accuracy
- Knowledge of principles and processes for providing clients with professional customer service that exceeds standards
- Analytical skills
- Confidence in a team oriented environment with a passion for doing the job at hand
Disclaimer
(References available upon request)
Timeline
Renovation Draw Specialist
Plaza Home Mortgage Inc.
03.2020 - 09.2026
Account Manager
Student Loan Service.US/Docupop
03.2014 - 10.2019
Assistant Office Manager
Westside Rentals
03.2011 - 11.2013
General Ed Courses
San Diego Mesa College
South Portland High School