Amber Gervais
Fairfield,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
T-Mobile
07.2013 - Current
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Reservation Cordinater
New England Fire Safety
02.2011 - 03.2013
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Minimized overbooking situations through vigilant monitoring of incoming reservations and careful balancing of room inventories.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
Telephone Sales Representative
Marketing Unlimited
06.2010 - 02.2011
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Led customers through smooth sales processes.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Childcare Assistant Teacher
Maine Childrens Home- Little Wanders
10.2007 - 04.2010
- Communicated regularly with parents about daily activities and behaviors.
- Organized and supervised large and small group activities.
- Guided students to develop social, emotional and physical skills.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Gathered materials and resources to prepare for lessons and activities.
Child Care Provider
Tigger And Friends Day Care
09.2006 - 10.2007
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
- Provided support and guidance to children in conflict resolution.
- Worked with children to develop good cognitive, physical and language skills.
Sandwich Maker
Charlie's Sandwiches
07.2005 - 05.2006
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept workplace clean and organized in line with restaurant policies.
Education
High School Diploma -
Waterville Senior High School
Waterville, ME06.2007
Skills
- De-Escalation Techniques
- Staff education and training
- Customer Relations
- multi-tasking
Timeline
Customer Service Representative
T-Mobile
07.2013 - Current
Reservation Cordinater
New England Fire Safety
02.2011 - 03.2013
Telephone Sales Representative
Marketing Unlimited
06.2010 - 02.2011
Childcare Assistant Teacher
Maine Childrens Home- Little Wanders
10.2007 - 04.2010
Child Care Provider
Tigger And Friends Day Care
09.2006 - 10.2007
Sandwich Maker
Charlie's Sandwiches
07.2005 - 05.2006
High School Diploma -
Waterville Senior High School