Michelle Holt
Moline,IL
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MCI
Iowa City, IL
01.2022 - 06.2024
- Answered customer inquiries and provided accurate information regarding customers accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Complied with company policies, objectives and communication goals.
Customer Service Representative
American Customer Care
Platteville, WI
03.2019 - 12.2021
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Processed warranty claims in accordance with company policies and procedures.
- Advised customers on proper use of products to ensure that they remain within the scope of warranty coverage.
- Investigated problems related to defective parts or materials used in production process.
- Documented all conversations with customers relating to warranty inquiries.
Office Manager
Northwestern Electric Cooperative
Mason City, Iowa
12.2016 - 01.2019
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assisted in recruiting, onboarding and training new employees.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained filing system for records, correspondence and other documents.
Education
Associate of Applied Science - Business Management
Kaplan University
Mason City, IA10-2009
Skills
- Administrative Support
- De-Escalation Techniques
- De-Escalation Techniques
- CRM Software
- Microsoft Office expertise
- Typing 50 WPM
- Bookkeeping
- Payroll Processing
- Complex Problem-Solving
- Task Prioritization
- Effective Communication
- Adaptability and Flexibility
Certification
- Notary Public - Secretary of State(Iowa)
Timeline
Customer Service Representative
MCI
01.2022 - 06.2024
Customer Service Representative
American Customer Care
03.2019 - 12.2021
Office Manager
Northwestern Electric Cooperative
12.2016 - 01.2019
Associate of Applied Science - Business Management
Kaplan University