Amber Gibbons
Dallas,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Exceptional communication and problem-solving skills. Proven track record of improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ADT Security
Irving, TX
04.2024 - Current
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Claims Representative
Liberty Mutual
Dallas, TX
01.2022 - 06.2024
- Analyzed claim denial or delay trends to identify improvement areas.
- Maintained meticulous records evidencing effective communication across various parties like customers, claimants, providers, and internal divisions.
- Processed a high volume of claims efficiently while maintaining quality standards.
Chart Retrieval Specialist
Ciox
Dallas, TX
06.2022 - 01.2023
- Reviewed documents for accuracy prior to submission or publication.
- Coordinated with other departments to ensure efficient workflow processes.
- Monitored operations and reviewed records and metrics to understand company performance.
HR Assistant
Addison Groups
Dallas, TX
02.2020 - 11.2021
- Maintained compliance with corporate policies and procedures through effective coordination with department heads.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
Customer Service Representative
CMI Group
Irving, TX
09.2018 - 01.2020
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Skills
- Data Entry
- Consultative Sales
- Account updating
- Complaint resolution
- Call Management
- Data Collection
- CRM Software
- Technical Support
- Customer Service
- Call Center Operations
- Multi-Task Management
- System implementation
- Coordination
Timeline
Customer Service Representative
ADT Security
04.2024 - Current
Chart Retrieval Specialist
Ciox
06.2022 - 01.2023
Claims Representative
Liberty Mutual
01.2022 - 06.2024
HR Assistant
Addison Groups
02.2020 - 11.2021
Customer Service Representative
CMI Group
09.2018 - 01.2020